What is Touch Tracker?
Touch tracker allows you to hold your phone screen, for instance when walking alone. As soon as you release your finger from the screen, Duress begins a 5 second countdown. If you do nothing, Duress will declare an emergency and send police to your location. Touch Tracker is like a panic button, as soon as you release it, we begin contacting the Police.
What is Earphone Tracker?
Earphone tracker allows you to connect your earphones to your phone to track your location. If you are in an emergency, simply remove your earphones from your phone and the app will start a 5 seconds countdown. If you do nothing, Duress will declare an emergency and send Police to your location.
Can I listen to Music while using Earphone Tracker?
Yes you can, although the tracker only works when you are in the app. You can put on music through your music app, then open up Duress, when you remove your earphones Duress will declare an emergency. If you open up Duress and then connect your earphones, then go to your music app and stay in your music app, then earphone tracker will not work. Please remember to always keep the Duress App open for tracking to work.
What is Test Mode?
Test Mode allows you to practice using Duress without actually declaring an emergency. In Test Mode, Your video, your location, and your details are not sent through to our centre. We will not contact Police or your emergency contact while you are in Test Mode.
What happens to my emergency videos?
Your videos are streamed live to our servers, and made available to Police to assist you. They are not stored on your phone. We store them in our servers so that even if your phone is destroyed during an attack, the video is stored safely in the cloud for Police.
Why does Duress need to access my settings?
Duress uses as much information as possible to help Police get to you in an emergency. To do this we need to use your Location (so the Police know where you are), Wi-Fi (improves accuracy of location), your camera and microphone (so we can see and hear what is happening), and your contacts (so you can tell us who your emergency contact is). If your Wi-Fi is turned off, then your location is not as accurate. For this reason we ask that your Wi-Fi is turned on.
How long does it take for the Police to respond?
Duress sees your emergency in less than 3 seconds, and we contact the Police as soon as we determine you are in trouble. The time for the Police to get to your location depends on many variables which are out of our control.
What is Terrorist Watch?
Terrorist Watch allows you to film suspicious behaviour and make it available to Authorities. When you record a Terrorist Watch video, it is stored in our database so that Authorities can view it when needed. Terrorist Watch does not go to the Duress Operations Centre, or the Police.
Can I view my videos?
Yes, your videos are available for you to view by going to Menu > My Videos.
Can I share my videos?
Yes, if you wish to share your videos you have the ability to do so. If you do choose to share your videos with others, such as on social media, please be aware that Duress is not responsible or liable for any outcomes of you choosing to share your video. We recommend not sharing your video, especially if you intend to pursue your attacker in court.