October 10, 2017

Triple-0 Overhaul

Triple-0. Australia’s answer to America’s world-renowned 911. Ask any Australian, young and old, about the iconic ‘000’ and they can tell you exactly what these three seemingly pedestrian digits mean and the sheer weight they carry. In an emergency, this is the number that pops into our minds while our fingers are typing it into our phones, almost instinctively, to make that call that can save ourselves or our loved ones from danger. 

But is this Australian mainstay still as effective as it was on the day of 000’s inception in 1961?  According to an NSW Police spokesperson, the current system isn’t up to snuff and could do with a drastic overhaul to ensure 000 “keeps pace with community expectations”. 

The New South Wales (NSW) Police are reaching out to Australian businesses and the public at large to find possible “creative, innovative and future-driven” solutions to bring “significant performance improvements and operational benefits” which include integrating new-age data-streams and technology into the current system. This new system will, for example, allow people to use “imagery, analytics, social media, SMS” as well as geographical data to pinpoint your location, in an emergency to contact emergency services. 

But how desperate are we for this upgrade? Surely people don’t need to text or tweet out in an emergency. Isn’t calling 000 enough? I mean, hasn’t it served us well for nearly 60 years now? Well, I have some stats that might surprise you…

Here’s what you need to know:

  • 3 Million incidents a year are processed by the current system.
  • 65% of calls to 000 are from mobiles.
  • One-in-Five people mistakenly believe you can text to 000. 

Still not convinced? Well a working document titled “Next Generation 000 initiatives” created by the National Emergency Communications Working Group Australia and New Zealand called attention to examples of mass shootings such as the Virginia Tech massacre where victims had tried to text emergencies for help when the tragedy struck only to have their cries for help fall on deaf ears. 

Imagine being there amongst the chaos, screaming and gunfire. To be heard over the cacophony you too would have to scream when making the call to the Police, making yourself a potential target in a time of crisis. Making that call in an emergency sometimes just isn’t possible. You can forgive the victims for trying something, anything in such a horrifying situation. 

If such ‘next generation’ emergency services where in place, how many lives could and still can be saved? Could such tragedies as the recent Las Vegas shooting been avoided and the fatalities suffered be severely reduced? The NSW Government is willing to put money on the table to find out. $100 Million AUD has been set aside by the NSW Government to fund research into how best to overhaul Triple-0 in a scheme they’re calling “Policing for Tomorrow”. 

David Elliott, the Minister for Counter-Terrorism stated “The criminal element is getting smarter, so we’ve got to make sure as a criminal justice system and as a police force that the NSW Government makes themselves available to any technology that can improve the ability of police to lock up bad guys,”

“This is about the NSW Police force going out to the market and seeing what benefits are out there that we’re not using at the moment. That’s something that a modern, professional, well-resourced police force should do.” 

We here at BodyGuard Technologies… agree. We agree with the Minister’s sentiments and the issues of the current system raised by various studies and research papers. We agree with the cries from the Australian public calling for a better system, as we are right there beside them. And we are here as the answer to the NSW Police Department’s call for a ‘next generation’ solution. Because, well… we already developed one. 

The Duress App by BodyGuard Technologies is leading the charge in creative, innovative and ‘future-driven’ methods for contacting authorities in the event of an emergency. We sought to remove the vital minutes needed to declare an emergency through the traditional method of dialling 000… because in an emergency, a threat isn’t going to stop and wait while you talk to an operator. 

The Duress App offers our customers three distinct methods of declaring an emergency. Simply Swipe, Tap or unplug your headphones to declare an emergency instantly. This will broadcast your location, video and audio from your phone of the event in progress to our 24/7 Duress Operations Centre (DOC) who will send authorities to your exact location.  

Sounds eerily similar to what the NSW Police force is asking for, doesn’t it? It’s as if we’ve been an answer to a question only now brought to the public that we’ve asked to ourselves for years.

Join us on the bleeding edge of protection and provide enhanced personal safety for yourself and your loved-ones with the Duress App by clicking here


Dailytelegraph.com.au. (2017). Radical plan to overhaul triple-0 system. [online] Available at: http://www.dailytelegraph.com.au/news/nsw/call-of-duty-radical-plan-to-overhaul-triple0-emergency-system/news-story/234bcd8e318b2586b29c4be3397146e1 [Accessed 9 Oct. 2017].

Next Generation Triple Zero (NG000) Strategy Proposal. (2017). [pdf] NECWG-A/NZ, p.9. Available at: http://necwg-anz.org/wp-content/uploads/2016/06/NG000-Strategy-Proposal_Final_Endorsed.pdf [Accessed 9 Oct. 2017].

Ten, N. (2017). Plans for an overhaul of the triple-zero system. [online] TenPlay. Available at: https://tenplay.com.au/news/national/october-2017/plans-for-an-overhaul-of-the-triple-zero-system [Accessed 9 Oct. 2017].

Gemma Dean
Hi, it's Gemma. I'm a Designer and Blog Writer for BodyGuard Technologies! ...Oh and I'm also a coffee lover!

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