PRIVACY POLICY
PRIVACY STATEMENT DURESS™
Introduction
This statement includes:
> our collection statement, explaining aspects of our collection and use of personal information
> our privacy policy, further explaining how we manage personal information.
COLLECTION STATEMENT
Who we are
DURESS PTY LTD ACN: 613 710 026
Our contact details
> Phone: +61 3 9510-4593
> Email: info@duress.com
> Web site: duress.com
Collection from third party sources
We may collect personal information from someone other than you, and you may not be aware of the collection, when it is not reasonable or practicable to collect it from you, and it is available from:
> publicly available sources like phone books
> other companies in our group that you may have dealt with
> third parties like our business partners, your authorised representative/s and wholesalers
> information brokers
> other telecommunication and information service providers that interact with us in providing products to you (eg overseas when you use a roaming mobile service)
> fraud checking agencies
> our dealers, contractors and other representatives that you may deal with
> our websites and how you use them
> various parties listed under Disclosing personal information in our Privacy Policy.
Collection under law
We may be required to collect personal information under the Telecommunications Act 1997 and laws made under it (eg if we supply a pre-paid public mobile telecommunications service, we are required by law to carry out an identity check.)We may be required to collect information, relating to an individual or a communication to which an individual is a party, under the ‘data retention’ provisions of the Telecommunications (interception and Access) Act 1979 (‘Data Retention Law’).
Why we collect and hold personal information
We collect and hold personal information because:
> we may need to use it to operate our business
> we may need to provide it to other parties in connection with our business
> we may need it to comply with the law, including the Data Retention Law.
The uses and disclosures we may make of personal information are detailed in our Privacy Policy.
Disclosing personal information
We may disclose personal information as reasonably required to contractors and suppliers whose goods and services that we use to operate our business and provide products and support to you, and to other parties detailed in our Privacy Policy. We may also disclose it to authorised agencies under the Data Retention Law.Some of these parties may be based overseas eg [US, UK, IRELAND, NEW ZEALAND, INDIA] and countries where you use roaming services while travelling.
Access and correction
Our privacy policy contains information about how you can access and seek correction of the personal information about you that we hold.
Complaints
Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.
PRIVACY POLICY
Personal information
This refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form. For the purposes of the Data Retention Law, it also refers to information retained for the purposes of that law, if it relates to an individual or a communication to which the individual is a party.
Kinds of personal information we collect and hold
Broadly, we may collect and hold:
> personal details like name, date of birth, gender, occupation and driver licence number
> contact details like physical, postal, work and email addresses and phone numbers
> financial details like bank account, credit card numbers and your billing and payment history with us
> service-related details like your user name, encrypted password and service usage history, support incidents, enquiries and complaints
> other details relating to special situations like specific health information if you apply for priority assistance and information about any authorised representative you appoint
> Data Retention Law details (where that law applies) like subscriber and account details, service details, details about telecommunications devices, the source and destination of communications, the date and time of communications and connection to services, the type of a communication or service and location details.
In any case, we only collect personal information that is reasonably necessary to support our functions and activities. If we cannot collect the information we need about you, we may not be able to supply the products or service you want.
Collecting personal information
Unless it is not reasonable or practicable to do so, and in other cases allowed by law, we will collect personal information about you directly from you (eg when you contact us by phone or online, or at our premises, or fill in an application form).
In other cases, we may collect personal information about you from:
> publicly available sources like phone books
> other companies in our group that you may have dealt with
> third parties like our business partners, your authorised representative/s and wholesalers
> information brokers
> other telecommunication and information service providers that interact with us in providing products to you (eg overseas when you use a roaming mobile service)
> fraud checking agencies
> our dealers, contractors and other representatives that you may deal with
> our websites and how you use them
>various parties listed under Disclosing personal information below.
Holding personal information
We hold personal information in hard and/or soft copy at our offices and in other facilities that we own or license from third parties, like data centres. We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteration. Where required by the Data Retention Law, it will be encrypted.
Why we collect and hold personal information
We collect and hold personal information because:
> we may need to use it to operate our business
> we may need to provide it to other parties in connection with our business
>we may need it to comply with the law, including the Data Retention Law.
Using personal information
We may use personal information:
>to identify you
>for credit checks
>to prevent fraud
> to supply products (including goods and/or services) to you
> to give you information about us and our products, and product offers
> for direct marketing – see Direct marketing for details
> to improve our products, our marketing and our website
> to answer your enquiries
> to give you customer support and service
> to better understand your needs and respond to them
> to manage and plan our products and business
> to charge and bill you for products you use
> to collect payment from you
> to monitor, manage, test and improve our network and facilities
> to comply with various laws that apply to us, including the Telecommunications Act 1997, the Data Retention Law and our obligations under any carrier licence that we hold
> for other purposes related to the operation of our business.
Disclosing personal information
We may disclose personal information as reasonably required:
> to contractors and suppliers who supply or support us in:
- market research, sales and marketing
- direct marketing – see Direct marketing for details
- identity and fraud checking
- credit management
- service provisioning
- installation, maintenance and repairs
- helpdesk and enquiries
- support and complaint management
- communications and mailing
- billing, debt recovery and credit management
- network and product design and maintenance
- corporate strategy
- legal and regulatory advice and compliance
- accounting and financial planning
- risk management
- otherwise providing goods and services that we use to operate our business and provide products and support to you
> to your authorised representative/s
> if you ask us to do so
> to our agents, dealers and members of our corporate group
> to our business partners and wholesale suppliers
> to other telecommunication and information service providers that interact with us in providing products to you (eg overseas when you use a roaming mobile service)
> to the manager of the Integrated Public Number Database, the Australian Communications and Media Authority, police, law enforcement and national security agencies and other authorities when and as required by law
> to authorised agencies under the Data Retention Law
> to organisations that provide credit or finance to us
>to persons who invest in or acquire all or part of our business or company, or are considering doing so.
Some of these parties may be based overseas eg [US, UK, India, Ireland, New Zealand] and countries where you use roaming services while travelling.
Direct marketing
We may use and disclose personal information to direct market to you products offered by us, our agents, dealers and members of our corporate group, and our business partners, where we think the offers will be of interest to you, using:
> post
> email
> electronic messaging
> social media
> targeted web content
> other direct marketing channels.
Direct marketing may continue until you opt-out by calling the number in Contacting us even if you are no longer our customer.
Accessing and correcting personal information
Please contact us for these purposes using the details in Contacting us below. We shall process and respond to your request in accordance with Australian Privacy Principle 12. There is no charge for making a request but a reasonable administrative charge, on a cost recovery basis, may be payable before we agree to provide access.
Complaints
If you wish to complain about a breach of the Australian Privacy Principles, please contact us using the details in Contacting us below. We shall:
> acknowledge your complaint within a reasonable time
> give you an estimated first response time
> allocate your complaint to a suitably senior staff member
> process and respond to your complaint as soon as we reasonably can.
Contacting us
Questions, requests and complaints regarding our Privacy Statement or our compliance with privacy laws should be directed to us by telephone on +61 3 9510-4593 or email to info@duress.com.
Document: privacy 1.10
On December 2016, Version .9 was in effect this was replaced on the 1st Of December 2020 with Version 1.1 here is the link to the previous copy and exactly what it said ‘Click here to view’
PRIVACY STATEMENT
DURESS
Introduction
This statement includes:
> our collection statement, explaining aspects of our collection and use of personal information
> our privacy policy, further explaining how we manage personal information.
Who we are
We collect the content and other information you provide when you use our Services, including when you sign up for an account, create or share, and declare emergencies. This can include information in or about the content you provide, such as the location of a photo or the date a file was created. We also collect information about how you use our Services, such as the types of content you view or engage with or the frequency and duration of your activities.
Your networks and connections.
We collect information about the people and locations you are connected to and how you interact with them. We also collect contact information you provide if you upload, sync or import this information (such as an address book) from a device.
Information about payments.
If you use our Services for purchases or financial transactions (like when you subscribe to the Duress app), we collect information about the purchase or transaction. This includes your payment information, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping and contact details.
Device information.
We collect information from or about the computers, phones, or other devices where you install or access our Services, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent Services across your devices. Here are some examples of the device information we collect:
Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.
Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.
Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.
How do we use this information?
We are passionate about creating protective services for people. We use all of the information we have to help us provide assistance in an emergency. Here’s how:
Provide, improve and develop Services.
We are able to deliver our Services, and respond faster in an emergency for you by using this information to understand how you use and interact with our Services. When we have location information, we use it to tailor our Services for you, like helping you to send police or others to your location in an emergency.
We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.
Communicate with you.
We use your information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
Promote safety and security.
We use the information we have to help verify accounts and activity, and to promote safety and security on and off of our Services, such as by investigating suspicious activity or violations of our terms or policies. We work hard to protect your account using teams of engineers, automated systems, and advanced technology such as encryption and machine learning.
How is this information shared?
Sharing On Our Services
People use our Services to protect themselves and others. We make this possible by sharing your information in the following ways:
People you share and communicate with.
When you share and communicate using our Services, we use your information to provide assistance. For example, when you declare an emergency, we use your location data to notify authorities of your location.
In some cases, people you share and communicate with may download or re-share this content with others on and off our Services.
People that see content others share about you.
Other people may use our Services to share information about you with the audience they choose. For example, people may share a video of you. If you have concerns with someone sharing a video of you, or nominating you as an emergency contact, contact us.
Sharing within Duress companies.
We share information we have about you within the family of companies that are part of Duress.
New owner.
If the ownership or control of all or part of our Services or their assets changes, we may transfer your information to the new owner.
People that see content others share about you.
Other people may use our Services to share information about you with the audience they choose. For example, people may share a video of you. If you have concerns with someone sharing a video of you, or nominating you as an emergency contact, contact us.
Sharing With Third-Party Partners and Customers
We work with third party companies who help us provide and improve our Services or who use advertising or related products, which makes it possible to operate our companies and provide services to people around the world.
Here are the types of third parties we can share information with about you:
Advertising, Measurement and Analytics Services (Non-Identifiable Information Only).
We want our advertising to be as relevant and interesting as the other information you find on our Services. With this in mind, we use all of the information we have about you to show you relevant ads. We do not share information that personally identifies you (personally identifiable information is information like name or email address that can by itself be used to contact you or identifies who you are) with advertising, measurement or analytics partners unless you give us permission. We may provide these partners with information about the reach and effectiveness of their advertising without providing information that personally identifies you, or if we have aggregated the information so that it does not personally identify you. For example, we may tell an advertiser how its ads performed, or how many people viewed their ads or installed an app after seeing an ad, or provide non-personally identifying demographic information (such as 25 year old female, in Madrid, who likes software engineering) to these partners to help them understand their audience or customers, but only after the advertiser has agreed to abide by our advertiser guidelines.
Vendors, service providers and other partners.
We transfer information to vendors, service providers, and other partners who globally support our business, such as providing technical infrastructure services, analyzing how our Services are used, measuring the effectiveness of emergency response, providing customer service, facilitating payments, or conducting academic research and surveys. These partners must adhere to strict confidentiality obligations in a way that is consistent with this Policy and the agreements we enter into with them.
How can I manage or delete information about me?
We store data for as long as it is necessary to provide products and services to you and others, including those described above. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services.
You can delete your account any time. When you delete your account, we delete things you have provided to us, such as your contact details. Keep in mind that information that others have shared about you is not part of your account and will not be deleted when you delete your account.
How do we respond to legal requests or prevent harm?
We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of Australia where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. Information we receive about you, including financial transaction data related to purchases made with Duress, may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.
