Under Australian Law, agents visiting a property for inspections, appraisals or maintenance are considered to be at “the workplace”.
Whether your agents are running rental or sales inspections, commuting to and from the office or traveling between properties, Duress provides them with an always-on duress button in their pocket. Once activated, Duress streams live video, audio, and their GPS location to the Duress Operations Centre, where highly trained security staff assess the situation and can alert Police in seconds if needed.
WorkSafe Victoria and the REIV recommend that all employers and those in charge of a workplace should take action to eliminate or reduce risks. They are to establish a suitable backup system for agents working alone, such as a personal alarm device that is coded to alert the receiver that the agent requires immediate help. If the agency cannot meet its obligations under the OHS Act, the agency may need to stop conducting business.
Personal advertising is another reason risks can increase for real estate professionals in particular.
On property listings, agents are publicly broadcasting their name, photo and phone number, as well as stating that they will be at specific locations, at certain times, and more than likely will be there by themselves.
Social media can be a fantastic tool to boost inspection numbers, but it also means the public can find even more information about an agent. By searching for them on Facebook or Instagram people are able to know if they check in somewhere or frequent certain locations.
Duress allows agents to quickly, easily and discreetly declare an emergency in seconds on a device they always have on them - their mobile phone. The app has several alert methods to ensure that agents are safe in any situation.
The app only tracks location during an emergency, which means not only does it keeps your agents safe but also respects their personal privacy.