Safety for retail workers.
Most retail violence is not a robbery. It is an ordinary interaction that escalates, usually near closing, usually when the store is thinly staffed and the person behind the counter has nowhere to go.
What retail workers are actually up against
Customer aggression and theft-related confrontation, concentrated around opening, closing and late trading when fewest staff are present.
- A refused refund or a suspected theft that escalates with one staff member on the floor
- Closing up alone, cashing up with the doors still unlocked
- A back-of-house area where a staff member is alone and out of sight of the shop floor
The FY26 retail pattern showed alarms clustering around trading transitions rather than spreading evenly through the day. See the data ›
What we'd recommend
Match the tool to the risk. Most teams layer a monitored app with a wearable trigger so help arrives whether the worker presses, gestures, falls, or goes quiet.
Phoenix
Pressed in a pocket or under the counter without the customer seeing, which is the whole point in a live confrontation.
See Phoenix ›Duress App
Opening and closing check-ins, so the first and last person on site is accounted for.
See Duress App ›Falcon
Live streaming where an evidence record supports prosecuting assaults on staff.
See Falcon ›