Plan details
Team or site covered
Plan owner (name and role)
Monitoring arrangement 24/7 monitoring provider, internal monitor, or supervisor-based
Date and review date
What triggers this plan
- Duress alarm activated (device or app)
- Man-down or fall alarm triggered automatically
- Safety timer expired without check-in
- Missed scheduled check-in
- Worker calls or messages for help
- Third party reports a concern for a worker's welfare
Response steps
Steps run in order, but jump straight to 999 at any point where there is an indication of danger: audible distress, an aggression flag on the client, a fall alarm, or no plausible innocent explanation.
| Step | Action | Target time | Who |
|---|---|---|---|
| 1 | Acknowledge the alarm and open the worker's last known location, itinerary and profile | Within 1 minute | Monitor / supervisor |
| 2 | Attempt contact with the worker: listen-in or call through the device or app, then phone | Within 2 minutes | Monitor / supervisor |
| 3 | No response or signs of danger: call 999 with location, description and situation | Within 5 minutes | Monitor / supervisor |
| 4 | Notify the manager on the contact tree; dispatch nearest colleague or site security for a welfare check if safe to do so | Within 10 minutes | Supervisor |
| 5 | Stay on the incident until the worker is confirmed safe; log every action with times | Until stood down | Monitor / supervisor |
Contact tree
| Order | Role | Name | Phone | Backup |
|---|---|---|---|---|
| 1 | Direct supervisor | |||
| 2 | On-call manager | |||
| 3 | Worker's emergency contact | |||
| 4 | Site / building security |
After the incident
- Worker debriefed within 24 hours and offered support (EAP, leave, adjusted duties)
- Incident report completed within 24 hours
- Notifiable-incident check done (the Health and Safety Executive (HSE))
- Risk assessment for the role reviewed
- Response timings reviewed against the targets above; gaps become corrective actions