The core
One press, and a human is already looking.
An emergency alert opens a monitored case. The worker presses a button or slides to alert, and the alarm goes to an accredited 24/7 monitoring centre where a trained operator answers with live audio, location and, on camera-equipped devices, video already in front of them. Median pickup across a full year of real activations is 7 seconds.
The problem it solves
An unmonitored alarm is a notification. It goes to a colleague who may be driving, off shift, or holding their own emergency. The gap between raising an alarm and a competent person acting on it is the whole product.
The alert also has to survive the moment it is used in. That means a trigger a person can find without looking, confirmation they can feel rather than read, and a path to the operator that does not depend on the worker saying anything at all.
Step by step
- 1
The worker triggers it
A single press on Falcon, Phoenix or Eagle, or a deliberate slide in the Duress App. All four are designed to be hard to fire by accident and fast under pressure, with haptic confirmation on the hardware so the worker knows it went without looking at the device.
- 2
The case opens at the monitoring centre
The alarm lands at an accredited 24/7 centre, ASIAL A1-graded in Australia and BS 5979 / NSI Gold in the UK. A trained operator picks it up, with a median of 7 seconds across FY26.
- 3
The operator sees before they ask
Location, live audio and, on Falcon and Eagle, live video are already on the operator's screen when they answer. They assess rather than interrogate, which matters when the worker cannot safely speak.
- 4
Location keeps updating
Position refreshes every 5 seconds for the duration of the alert, so a worker who is moving does not strand the response at where they started.
- 5
It escalates on a clock, not a hunch
If the case is not resolved, escalation runs on a 4-minute cadence through the contacts and procedures configured for that site, up to and including emergency services.
- 6
The record is kept
The activation, the audio, the location trail and every escalation step are written to Pathfinder as an audit record, exportable as CSV or XLSX.
What each device does
Including the ones that do not have it. A device paired to a phone does not inherit the phone's capabilities.
Duress App
Supported
Slide-to-alert on the phone, with live video streamed from the handset and full-duplex two-way audio.
See Duress App →Phoenix
Supported
A dedicated Emergency button, one press with haptic confirmation. Audio and video route through the paired phone.
See Phoenix →Falcon
Supported
Single press with haptic confirm. Its own 4G connection, built-in speaker and mic, and a 1080p stream on alert. No phone needed.
See Falcon →Eagle
Supported
The red Action Button. 2K live stream, a 2 W speaker with mic array, and a pre-event buffer of up to 120 seconds.
See Eagle →Comparing devices rather than features? The full comparison table puts all four side by side, or the device selector asks six questions and recommends one.