Runs on the phone your team already carries. No extra device to issue, charge, or replace.
Duress App for retail in United Kingdom.
Used by Tesco and other UK retailers to protect workers on the floor and at close.
Used by Tesco and other UK retailers to protect workers on the floor and at close.
Where Duress App earns its place on a retail shift.
Why Duress App fits retail teams in United Kingdom.
Two-way audio direct to the Operations Centre. Operators listen, locate and dispatch within seconds.
Slide to send live location and audio to operators. Hard to misfire, fast under pressure.
Scheduled check-in prompts. If a user misses one, the Operations Centre is notified automatically.
Where Duress earns its place on a retail shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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Phoenix ›A closer at 11pm, alone with the till.
Phoenix on a lanyard, hidden from the floor. One press without breaking eye contact and a real operator is listening, locating, and dispatching while the closer keeps the situation calm.
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App ›A confrontation at the customer service desk.
Duress App on the phone in the staff member's pocket. Slide-to-alert without a second device. Live audio to operators and a manager paged through the same workflow.
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App ›An opener arriving at 5am.
Safety Timer set on the walk in. If they don't cancel within the configured window, alerts route to the area manager and Operations Centre simultaneously. No alarm at all if the day starts normally.
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Falcon ›An aggressive incident on the shop floor.
Falcon on a supervisor's wrist captures live video to operators, audio for the incident report, and an exact in-store location accurate to the aisle. Insurance and police get a complete record, not staff recollection.
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Falcon ›A new starter on day one.
Falcon Sharing Dock lets new and casual staff sign in to a shared device. Tap your name, you're covered for the shift. Tap the dock at the end, you're signed out. No device per person, no SIM activation overhead.
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PathfinderQuarterly incident report to insurers.
Pathfinder produces the full activation log: time, store, employee, audio, video, dispatch, follow-up. Insurance and WHS reports built from real data, not retrospective notes.
Safety that escalates itself.
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Slide-to-alert.
Slide to send live location and audio to operators. Hard to misfire, fast under pressure.
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Safety Timer.
Start a countdown before a risky task. If it isn't cancelled, an alert is raised automatically.
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Check-in prompts.
Periodic check-in prompts. If a user misses one, the Operations Centre is notified.
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Medical ID.
Operators see medical conditions and emergency contacts at the moment of an alert. Stored in the app, never shared off-shift.
Designed to disappear into the background.
Less than 2% phone-battery impact in background mode. Safety timer and check-in keep working with the phone locked.
0devices Extra hardware to carry, charge, or lose.
<2% Phone battery impact in background mode, even with the safety timer running.
Maps to the acts your auditors quote in United Kingdom.
Primary obligation
Health and Safety at Work etc Act 1974
UK retail employers must protect staff from violence and aggression under HSWA 1974 and the Management of Health and Safety at Work Regulations 1999. Scotland adds the Protection of Workers (Retail and Age-restricted Goods etc) (Scotland) Act 2021, which makes assault of a retail worker a statutory aggravation. Duress aligns with the HSE's documented expectations on response and recording.
Also relevant
- Management of Health and Safety at Work Regulations 1999
- Protection of Workers (Retail and Age-restricted Goods etc) (Scotland) Act 2021
- HSE INDG69: Violence at work. A guide for employers
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.