Worn under a uniform or on a lanyard. Designed for environments where visible devices create tension.
Phoenix for retail in United Kingdom.
Used by Tesco and other UK retailers to protect workers on the floor and at close.
Used by Tesco and other UK retailers to protect workers on the floor and at close.
Where Phoenix earns its place on a retail shift.
Why Phoenix fits retail teams in United Kingdom.
Two-way audio direct to the Operations Centre. Operators listen, locate, and dispatch within seconds.
GPS outdoors. Wi-Fi and Bluetooth beacons indoors. Dispatch knows the floor, not just the address.
Five-megapixel camera triggered on alert. Operators see what is happening, not just where.
Where Duress earns its place on a retail shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
-
Phoenix ›A closer at 11pm, alone with the till.
Phoenix on a lanyard, hidden from the floor. One press without breaking eye contact and a real operator is listening, locating, and dispatching while the closer keeps the situation calm.
-
App ›A confrontation at the customer service desk.
Duress App on the phone in the staff member's pocket. Slide-to-alert without a second device. Live audio to operators and a manager paged through the same workflow.
-
App ›An opener arriving at 5am.
Safety Timer set on the walk in. If they don't cancel within the configured window, alerts route to the area manager and Operations Centre simultaneously. No alarm at all if the day starts normally.
-
Falcon ›An aggressive incident on the shop floor.
Falcon on a supervisor's wrist captures live video to operators, audio for the incident report, and an exact in-store location accurate to the aisle. Insurance and police get a complete record, not staff recollection.
-
Falcon ›A new starter on day one.
Falcon Sharing Dock lets new and casual staff sign in to a shared device. Tap your name, you're covered for the shift. Tap the dock at the end, you're signed out. No device per person, no SIM activation overhead.
-
PathfinderQuarterly incident report to insurers.
Pathfinder produces the full activation log: time, store, employee, audio, video, dispatch, follow-up. Insurance and WHS reports built from real data, not retrospective notes.
Safety that escalates itself.
-
Team Alerts.
Request a colleague before you escalate to triple zero. Local help first, operators second.
-
Check-in timers.
Scheduled safety timers escalate automatically to the Operations Centre if a user doesn't confirm.
-
Emergency module.
One-press SOS with live audio, video and location. The heart of every Phoenix shift.
12 months on a single charge.
12 months of protection on a single charge. Phoenix powers itself on and off to conserve battery, and a fifteen-minute top-up on the included Qi pad keeps it running.
12mths On a single charge. Powers itself on and off to conserve battery.
15min Full charge on the included Qi pad.
Maps to the acts your auditors quote in United Kingdom.
Primary obligation
Health and Safety at Work etc Act 1974
UK retail employers must protect staff from violence and aggression under HSWA 1974 and the Management of Health and Safety at Work Regulations 1999. Scotland adds the Protection of Workers (Retail and Age-restricted Goods etc) (Scotland) Act 2021, which makes assault of a retail worker a statutory aggravation. Duress aligns with the HSE's documented expectations on response and recording.
Also relevant
- Management of Health and Safety at Work Regulations 1999
- Protection of Workers (Retail and Age-restricted Goods etc) (Scotland) Act 2021
- HSE INDG69: Violence at work. A guide for employers
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.