Day to day
Messaging that reaches people who never open email.
Duress Comms is two-way internal messaging with SMS broadcast, built into the same platform as the alarm. It is for reaching frontline workers who do not sit at a desk or read email during a shift. It runs on the Duress App, Falcon and Eagle. It is not available on Phoenix.
The problem it solves
Safety information that arrives by email does not reach a community nurse mid-visit or a storeperson on a night shift. The message that matters most, a warning about a person or a site, is the one least likely to be read in time.
Putting it on the device already being carried for safety means one thing to check rather than two, and it means a broadcast can reach a whole team in the same moment.
Step by step
- 1
Send from Pathfinder
An administrator sends to an individual, a team or everyone, from the same admin platform that manages devices and escalation procedures.
- 2
It arrives on the device
The message reaches the Duress App, Falcon or Eagle directly, rather than an inbox nobody opens on shift.
- 3
SMS broadcast as the fallback
For reach that cannot depend on the app being open, SMS broadcast covers the same audience.
- 4
Workers reply
Messaging is two-way, so a warning can be acknowledged and a question answered without a phone call.
What each device does
Including the ones that do not have it. A device paired to a phone does not inherit the phone's capabilities.
Duress App
Supported
Two-way internal messaging and SMS broadcast on the phone the worker already carries.
See Duress App →Eagle
Supported
Messaging on a 2.8 inch colour touchscreen, plus push-to-talk to an individual or the whole team.
See Eagle →Phoenix
Not available
Phoenix is a three-button card with a small e-ink display and no standalone connection, so it is not a messaging device. Teams that need both usually pair it with the Duress App.
See Phoenix →Comparing devices rather than features? The full comparison table puts all four side by side, or the device selector asks six questions and recommends one.