Runs on the phone your team already carries. No extra device to issue, charge, or replace.
Duress App for retail in New Zealand.
Duress App smartphone duress. no extra hardware. Built for retail teams across New Zealand.
Used by McDonald's New Zealand, Foodstuffs South Island Ltd, Kmart NZ Holdings Limited and more across New Zealand retail.
-
-
-
-
-
- Renaissance Ventures Ltd T/A McDonald's Manners Street
- Clothing Journey WGTN Ltd T/A Moochi
Where Duress App earns its place on a retail shift.
Why Duress App fits retail teams in New Zealand.
Two-way audio direct to the Operations Centre. Operators listen, locate and dispatch within seconds.
Slide to send live location and audio to operators. Hard to misfire, fast under pressure.
Scheduled check-in prompts. If a user misses one, the Operations Centre is notified automatically.
Where Duress earns its place on a retail shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
-
Phoenix ›A closer at 11pm, alone with the till.
Phoenix on a lanyard, hidden from the floor. One press without breaking eye contact and a real operator is listening, locating, and dispatching while the closer keeps the situation calm.
-
App ›A confrontation at the customer service desk.
Duress App on the phone in the staff member's pocket. Slide-to-alert without a second device. Live audio to operators and a manager paged through the same workflow.
-
App ›An opener arriving at 5am.
Safety Timer set on the walk in. If they don't cancel within the configured window, alerts route to the area manager and Operations Centre simultaneously. No alarm at all if the day starts normally.
-
Falcon ›An aggressive incident on the shop floor.
Falcon on a supervisor's wrist captures live video to operators, audio for the incident report, and an exact in-store location accurate to the aisle. Insurance and police get a complete record, not staff recollection.
-
Falcon ›A new starter on day one.
Falcon Sharing Dock lets new and casual staff sign in to a shared device. Tap your name, you're covered for the shift. Tap the dock at the end, you're signed out. No device per person, no SIM activation overhead.
-
PathfinderQuarterly incident report to insurers.
Pathfinder produces the full activation log: time, store, employee, audio, video, dispatch, follow-up. Insurance and WHS reports built from real data, not retrospective notes.
Safety that escalates itself.
-
Slide-to-alert.
Slide to send live location and audio to operators. Hard to misfire, fast under pressure.
-
Safety Timer.
Start a countdown before a risky task. If it isn't cancelled, an alert is raised automatically.
-
Check-in prompts.
Periodic check-in prompts. If a user misses one, the Operations Centre is notified.
-
Medical ID.
Operators see medical conditions and emergency contacts at the moment of an alert. Stored in the app, never shared off-shift.
Designed to disappear into the background.
Less than 2% phone-battery impact in background mode. Safety timer and check-in keep working with the phone locked.
0devices Extra hardware to carry, charge, or lose.
<2% Phone battery impact in background mode, even with the safety timer running.
Maps to the acts your auditors quote in New Zealand.
Primary obligation
Health and Safety at Work Act 2015
New Zealand retail PCBUs are required to manage worker-violence risk under HSWA. WorkSafe NZ has published specific guidance on customer aggression in retail and hospitality settings, including the controls regulators look for during an investigation.
Also relevant
- WorkSafe NZ: Managing the risk of workplace violence
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.