Worn under a uniform or on a lanyard. Designed for environments where visible devices create tension.
Phoenix for retail in New Zealand.
Phoenix credit-card sized. 12-month battery. Built for retail teams across New Zealand.
Used by McDonald's New Zealand, Foodstuffs South Island Ltd, Kmart NZ Holdings Limited and more across New Zealand retail.
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- Renaissance Ventures Ltd T/A McDonald's Manners Street
- Clothing Journey WGTN Ltd T/A Moochi
Where Phoenix earns its place on a retail shift.
Why Phoenix fits retail teams in New Zealand.
Two-way audio direct to the Operations Centre. Operators listen, locate, and dispatch within seconds.
GPS outdoors. Wi-Fi and Bluetooth beacons indoors. Dispatch knows the floor, not just the address.
Five-megapixel camera triggered on alert. Operators see what is happening, not just where.
Where Duress earns its place on a retail shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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Phoenix ›A closer at 11pm, alone with the till.
Phoenix on a lanyard, hidden from the floor. One press without breaking eye contact and a real operator is listening, locating, and dispatching while the closer keeps the situation calm.
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App ›A confrontation at the customer service desk.
Duress App on the phone in the staff member's pocket. Slide-to-alert without a second device. Live audio to operators and a manager paged through the same workflow.
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App ›An opener arriving at 5am.
Safety Timer set on the walk in. If they don't cancel within the configured window, alerts route to the area manager and Operations Centre simultaneously. No alarm at all if the day starts normally.
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Falcon ›An aggressive incident on the shop floor.
Falcon on a supervisor's wrist captures live video to operators, audio for the incident report, and an exact in-store location accurate to the aisle. Insurance and police get a complete record, not staff recollection.
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Falcon ›A new starter on day one.
Falcon Sharing Dock lets new and casual staff sign in to a shared device. Tap your name, you're covered for the shift. Tap the dock at the end, you're signed out. No device per person, no SIM activation overhead.
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PathfinderQuarterly incident report to insurers.
Pathfinder produces the full activation log: time, store, employee, audio, video, dispatch, follow-up. Insurance and WHS reports built from real data, not retrospective notes.
Safety that escalates itself.
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Team Alerts.
Request a colleague before you escalate to triple zero. Local help first, operators second.
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Check-in timers.
Scheduled safety timers escalate automatically to the Operations Centre if a user doesn't confirm.
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Emergency module.
One-press SOS with live audio, video and location. The heart of every Phoenix shift.
12 months on a single charge.
12 months of protection on a single charge. Phoenix powers itself on and off to conserve battery, and a fifteen-minute top-up on the included Qi pad keeps it running.
12mths On a single charge. Powers itself on and off to conserve battery.
15min Full charge on the included Qi pad.
Maps to the acts your auditors quote in New Zealand.
Primary obligation
Health and Safety at Work Act 2015
New Zealand retail PCBUs are required to manage worker-violence risk under HSWA. WorkSafe NZ has published specific guidance on customer aggression in retail and hospitality settings, including the controls regulators look for during an investigation.
Also relevant
- WorkSafe NZ: Managing the risk of workplace violence
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.