Duress
Configure & buy
Pricing

Pick a device. Add monitoring. That's it.

Four ways to deploy Duress, one platform. Per-user pricing scales from 5 to 50,000.

  • Duress App

    Software only. Use the phones you already have. Five minutes to set up.

    No hardware cost

    $39 / user / mo software. Optional: monitoring +$6

    Configure Learn more

  • Phoenix

    Credit-card-sized panic device. Discreet, pocket or lanyard. 12 months on a charge.

    From $164 NZD hardware

    $39 / user / mo software. Optional: monitoring +$6

    Configure Learn more

  • Falcon

    Watch-format wearable. Visible deterrent, full UI, live video to the centre.

    From $549 NZD hardware

    $39 / user / mo software. Optional: monitoring +$6, 4G SIM +$10

    Configure Learn more

  • Eagle

    Body-worn camera with on-device AI. Evidence capture, 4G LTE connectivity.

    From $1099 NZD hardware

    $39 / user / mo software. Optional: monitoring +$6, 4G SIM +$10

    Configure Learn more

Trusted by 20,000+ teams

“Response times that used to take minutes now take seconds. Our outreach teams will not take a shift without it.”

Operations Manager, Mornington Peninsula Shire
Compare

Which device fits the work.

Same monitoring centre. Same software. Different hardware for different shifts.

Duress App Phoenix Falcon Eagle
Form factor Smartphone appCard deviceWatch wearableBody camera
Hardware (one-off) Software-only$164 NZD$549 NZD$1099 NZD
Per user / month (software licence) $39 NZD$39 NZD$39 NZD$39 NZD
24/7 monitored response (optional, recommended) +$6 / user / mo+$6 / user / mo+$6 / user / mo+$6 / user / mo
4G SIM (optional, or use Wi-Fi) --+$10 / device / mo+$10 / device / mo

Comparing hardware and capability rather than price? The full spec comparison puts all four devices side by side, and the feature pages explain how each capability works.

Median claim NZ$72,000 One serious workplace mental-health compensation claim. WorkSafe NZ.

One incident pays for the system.

Calculate it for your headcount with the ROI worksheet, or send the security pack to IT.

Run the numbers Security pack
Subscription

Every device includes the full platform.

No tiers, no feature gates. The monitoring centre and software are the same for a 5-person team and a 50,000-person fleet.

  • Live operator Accredited operators in the 24/7 monitoring centre. Average 7-second pickup, every alert.
  • Full platform Pathfinder admin, live reporting, audit log, Are-You-OK check-ins, Team Alerts.
  • Software updates Every device gets feature updates and security patches over the air for the contract life.
  • Support Email + phone support during business hours. 24/7 monitoring centre always on.
See how monitoring works
For procurement

Forward, don't book a call.

Three documents that answer 80% of what procurement, IT, and legal will ask.

For teams over 500.

Volume pricing scales beyond the standard discount stack at 500+ users. Government tenders, multi-region rollouts, and bespoke SLAs go through our enterprise team.

Talk to enterprise

Per-user pricing shown in NZD. New Zealand VAT/GST as applicable at checkout. US pricing arriving 2026.

Which path fits

Three ways to buy. Pick your lane.

Self-checkout for small teams, tailored proposals for mid-size, full sales support for enterprise.

Small team
Up to 25 users

Buy direct.
Live in days.

Pick any single product, standard setup. Configure your team online, pay by card, devices ship in five days.

  • Falcon, Phoenix, Eagle or the Duress App
  • Card, Apple Pay or Google Pay
  • Self-serve setup, 30 minutes
Buy now From $164 per device Most teams
Mid-size
25 to 100 users

Proposal in your
inbox today.

Mix products, add SAML, configure escalations. Tell us your team. A tailored proposal with pricing lands within four hours. Approve and pay online when ready.

  • Multi-product, SAML/SCIM, custom escalations
  • Reviewed by a real CSM before it lands
  • Pay online when approved, no calls needed
Get a proposal Proposal in 4 hours · pay online when approved
Enterprise
100+ or complex

Senior consultant,
your industry.

Government procurement, custom monitoring, multi-region rollout, or RFPs with bespoke requirements. A senior consultant matched to your industry walks you through it.

  • Government, RFP, multi-region, custom SLA
  • Discovery call, then bespoke quote
  • PO, invoice, Net 30 / Net 60 supported
Contact sales Senior consultant · 24-hour callback

Not sure which one? Tell us your team size and we'll route you. SAML, government work, RFPs and indoor-positioning surveys always go through the enterprise path.

Work the numbers yourself first.

Free tool

3-year cost calculator

Hardware, licence, monitoring and replacement over the term you actually plan to keep it, with volume and term discounts applied. Live catalog prices.

Work out the total →

Free tool

Device selector

Six questions about how your people work, and a recommendation with the reasoning and the trade-off. It will tell you if the answer is not one of ours.

Find the right device →

Free tool

ROI calculator

Models the incident cost you avoid rather than what you pay, which is the half of the business case procurement asks for.

Model the return →

Questions

Asked, often.

What's actually included in the per-user price?
Every software module: Emergency Monitoring through the accredited 24/7 centre, Team Alerts, Are You OK check-ins, Live Reporting, SafeSense, Storage, and Visit. The licence is $39 NZD per user per month. Two things are optional on top: 24/7 monitored response at +$6 per user per month, which we recommend and most teams take, and a 4G SIM at +$10 per device on Falcon and Eagle. Choose team alerts only and Wi-Fi and you stay at $39 NZD. Hardware is one-time, separate. Enterprise contracts can split this into per-module pricing if you want it.
Why do discounts compound? Show me the math.
A 36-month term (24% off) for a 100-user team (3% off) lands at $39 NZD × 0.76 × 0.97 = $28.75 NZD per user per month. The longer and bigger you commit, the cheaper it gets.
What if my team grows mid-term?
Add users at the same per-user rate, co-terminated with your existing contract. You never lose your discount tier. Adding 50 users to an existing 100-user contract doesn't reset your term clock.
What happens if a device fails?
Every device carries a standard 1-year manufacturer warranty - faulty hardware is repaired or replaced. DuressCare+ ($12 NZD per device per month) adds accidental damage, battery replacement, and 24-hour swap shipping across AU/NZ/UK.
Do you offer a pilot or trial?
For teams under 25 users, configure online and you're live in a week. That is the pilot. For larger teams, we run paid 90-day pilots with full support and a defined success metric. If we miss the metric, you can exit.
What happens at renewal?
You keep your locked-in per-user rate for the duration of your renewal term. We don't run surprise price increases. If our list price rises, your renewal is still benchmarked off your original rate plus CPI.
Can I buy hardware outright and skip software?
No. The hardware is purpose-built for the Duress monitoring service. Without the software subscription, devices won't transmit. This is also why our hardware is priced at cost: the value lives in the service.
Indoor positioning, beacons, what's the cost?
Gateway $362 NZD each. Beacon $65 NZD each. You only need these for indoor floor-level location accuracy. Most outdoor or vehicle-based teams skip them.