Runs on the phone your team already carries. No extra device to issue, charge, or replace.
Duress App for retail in Australia.
Used by McDonald's, Coles, Kmart, Officeworks, Super Retail Group and Bonds across Australian retail.
Used by McDonald's, Coles, Kmart, Officeworks, Super Retail Group and Bonds across Australian retail.
Where Duress App earns its place on a retail shift.
Why Duress App fits retail teams in Australia.
Two-way audio direct to the Operations Centre. Operators listen, locate and dispatch within seconds.
Slide to send live location and audio to operators. Hard to misfire, fast under pressure.
Scheduled check-in prompts. If a user misses one, the Operations Centre is notified automatically.
Where Duress earns its place on a retail shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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Phoenix ›A closer at 11pm, alone with the till.
Phoenix on a lanyard, hidden from the floor. One press without breaking eye contact and a real operator is listening, locating, and dispatching while the closer keeps the situation calm.
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App ›A confrontation at the customer service desk.
Duress App on the phone in the staff member's pocket. Slide-to-alert without a second device. Live audio to operators and a manager paged through the same workflow.
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App ›An opener arriving at 5am.
Safety Timer set on the walk in. If they don't cancel within the configured window, alerts route to the area manager and Operations Centre simultaneously. No alarm at all if the day starts normally.
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Falcon ›An aggressive incident on the shop floor.
Falcon on a supervisor's wrist captures live video to operators, audio for the incident report, and an exact in-store location accurate to the aisle. Insurance and police get a complete record, not staff recollection.
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Falcon ›A new starter on day one.
Falcon Sharing Dock lets new and casual staff sign in to a shared device. Tap your name, you're covered for the shift. Tap the dock at the end, you're signed out. No device per person, no SIM activation overhead.
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PathfinderQuarterly incident report to insurers.
Pathfinder produces the full activation log: time, store, employee, audio, video, dispatch, follow-up. Insurance and WHS reports built from real data, not retrospective notes.
Safety that escalates itself.
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Slide-to-alert.
Slide to send live location and audio to operators. Hard to misfire, fast under pressure.
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Safety Timer.
Start a countdown before a risky task. If it isn't cancelled, an alert is raised automatically.
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Check-in prompts.
Periodic check-in prompts. If a user misses one, the Operations Centre is notified.
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Medical ID.
Operators see medical conditions and emergency contacts at the moment of an alert. Stored in the app, never shared off-shift.
Designed to disappear into the background.
Less than 2% phone-battery impact in background mode. Safety timer and check-in keep working with the phone locked.
0devices Extra hardware to carry, charge, or lose.
<2% Phone battery impact in background mode, even with the safety timer running.
Maps to the acts your auditors quote in Australia.
Primary obligation
Work Health and Safety Act 2011 (Cth) and state mirror legislation
Australian retailers carry a primary duty of care to protect workers from foreseeable workplace violence. Safe Work Australia identifies retail aggression as a recognised hazard requiring documented controls. Incident response, training, and post-event support. Duress provides the controls and the audit log a regulator will ask for.
Also relevant
- Safe Work Australia: Workplace violence and aggression. Code of Practice
- State and territory workers compensation schemes
- Australian Retailers Association: Worker safety guidance
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.
The Duress devices have been easy to integrate in daily operations, the team feel safer at work, we have seen incidents deescalated already, and the number of incidents has dropped across the board. 100%.
James Chen National Safety Manager · Coles