Healthcare safety, built for Australia.
From the nurse on a home visit at midnight to the aged-care worker walking to her car after a late shift, healthcare workers face risks no other workforce does. Duress is built for them.
Used by Silverchain, The Alfred, Baptistcare and the Royal Flying Doctor Service across Australian healthcare.
The risks healthcare teams already know.
- 01 Lone home visits in unpredictable environments
- 02 Aggression from patients, families, and visitors
- 03 Late shifts ending in dark car parks
- 04 Reception drop-outs in regional and remote areas
- 05 Compliance with state-based safe-work obligations
What healthcare buyers care about.
The decisions our customers in this segment tested us against before they signed.
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Code Grey workflow.
Alerts route into your existing code-grey response chain. Security, charge nurse, response team paged through PagerDuty, SMS, or your switchboard. No process replacement required.
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Aged Care Standards.
Activation log and response-time data map directly to Standard 8 (Organisational Governance). Quarterly export bundled for assessment without anyone reconstructing the day.
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AHPRA-grade audit trail.
Every incident produces a tamper-evident record: time, location, audio, video, dispatch chain, operator notes. Forwardable to AHPRA, coroner, or insurer in one file.
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MRI-aware deployment.
Wearables are flagged ferrous-incompatible. Workflows route to the Duress App on a phone outside the scanner room, with hand-off back to the wearable on exit. Built with hospitals, not retrofitted.
Where Duress earns its place on a healthcare shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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App ›A nurse on a home visit at 9pm.
Single-handed visit, unfamiliar address, escalating client. One slide of the Duress App from a phone already in their pocket and a real operator is listening, locating, and dispatching. No second device to forget.
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Falcon ›Aged-care worker between shower rooms.
Falcon on the wrist. Fall-detection auto-escalates if a worker hits the floor and doesn't respond in 60 seconds. Code-grey workflow handled before the team's pager has finished its first cycle.
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Phoenix ›Outpatient clinic on a Friday afternoon.
Phoenix under the lanyard, hidden from view. Silent activation when a presenting patient becomes aggressive. No alarm sound to escalate the encounter, just a live operator on the line and a manager paged.
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Falcon ›Acute ward, code grey.
Falcon's beacon-level indoor positioning tells responders which bed, which side of the curtain, which floor. Not just "third floor north". Exact bay, exact room, before they're out of the lift.
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App ›Mental health crisis on a community visit.
Discreet activation, two-way voice from the device, the Operations Centre stays on the line while the worker walks to safety. Audio recorded for the incident report and clinical handover.
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PathfinderAudit, end of quarter.
Pathfinder produces the entire activation log: time, location, video, audio, operator notes, escalation chain. AHPRA-style auditability without anyone reconstructing the day from memory.
An answer for every reviewer on your healthcare deal.
Different roles will have different questions. Pick yours.
Your primary concern is that workers are protected, incidents are documented, and your safety management system meets regulatory expectations. Duress addresses each: real-time visibility across your team, automatic incident logging, and a technology control that satisfies the hierarchy of controls under the WHS Act.
From minutes to seconds.
Buddy calls and manual check-ins leave response gaps measured in minutes. Duress triggers operator response averaging 7 seconds with live video, audio, and GPS.
Auditable due diligence.
A complete record of every safety interaction, alert, and check-in. Documented proof of a systematic, technology-based approach to lone-worker protection.
No IT project required.
Deploys via email invitation. No servers, no infrastructure changes. Your team is protected within days of signing, not months.
Real-time dashboard.
Every worker's status, location, and check-in in real time. Full incident history for quarterly WHS reviews and board reporting.
Your concern is whether this expenditure is justified and what the financial exposure looks like if you don't proceed. The math is straightforward: one preventable incident costs more than the entire platform.
Predictable total cost.
All-inclusive subscription: hardware, software, monitoring, SIM, onboarding, customer success. No hidden fees. Annual invoicing. Pricing locked for the term.
Zero upfront capital.
Hardware billed once upfront. Software per device per month. No surprise capex. Opex-friendly. NFPs stack a 5% discount on both.
Reduced liability profile.
A documented technology-based safety system demonstrates reasonable practicability under WHS legislation. Reduces incident exposure and indirectly insurance premium.
Measurable cost avoidance.
One avoided incident, one reduced workers compensation claim, two fewer resignations: the platform pays for itself within the first year.
Your concern is data sovereignty, integration complexity, and security posture. Duress is a standalone system: no integration with your infrastructure, no access to your network, no changes to your security environment.
Zero integration required.
Devices connect via 4G. App connects over TLS 1.3. No VPN, no firewall exceptions, no Active Directory integration. SAML 2.0 / SCIM available if you want SSO.
Regional data hosting.
AU on AWS Sydney. UK on AWS London. NZ data agreement under Privacy Act 2020. US on AWS Virginia. ISO/IEC 27001:2022 certified. No cross-region replication without consent.
99.9% uptime SLA.
Contractual SLA. Dual-redundant monitoring centre. Offline device capability: devices trigger alerts even without data connectivity.
Central device management.
Provision and manage all devices centrally. Remote wipe. RBAC. Full audit log. SAML 2.0 / Azure AD / Okta / Google Workspace SSO available.
Your concern is strategic alignment and reputational risk. Under the WHS Act, officers carry a personal duty of care. A serious incident that could have been prevented with available technology is not just a financial exposure, it is a governance failure.
Personal duty, discharged.
A documented technology-based safety system removes a foreseeable, addressable risk from your organisation's governance profile. Defensible at board level.
People first, visibly.
92% of Duress-protected workers report increased confidence and safety. A tangible commitment to your people with measurable impact on engagement and retention.
No cross-department dependencies.
No IT project. No infrastructure change. Predictable annual invoicing. Operational from week two. The procurement path is short.
20,000+ teams already on it.
Healthcare, government, retail, transport, utilities, not-for-profits across AU, NZ, UK and the US. Reference customers in every segment we serve.
Your concern is data protection, regulatory compliance, and monitoring accreditation. Duress meets the standards your auditor will check for in every region we operate.
Data security.
AES-256 at rest, TLS 1.3 in transit. Per-tenant encryption keys. ISO/IEC 27001:2022 certified hosting. No customer data used to train AI.
Regulatory compliance.
Privacy Act 1988 (AU APPs), UK GDPR, NZ Privacy Act 2020, per-customer DPA in the US. Data retention configurable per tenant. Sub-processor list on request.
Monitoring accreditation.
ASIAL Grade A1 in Australia. BS 5979 / NSI Gold in the UK. Dual-redundant infrastructure. 7-second average pickup. Audited annually.
Access and identity.
RBAC, SSO via SAML 2.0 / Azure AD / Okta, SCIM provisioning, remote device wipe, full audit log. Security pack and DPA available under NDA.
WHS / Operations
Your primary concern is that workers are protected, incidents are documented, and your safety management system meets regulatory expectations. Duress addresses each: real-time visibility across your team, automatic incident logging, and a technology control that satisfies the hierarchy of controls under the WHS Act.
From minutes to seconds.
Buddy calls and manual check-ins leave response gaps measured in minutes. Duress triggers operator response averaging 7 seconds with live video, audio, and GPS.
Auditable due diligence.
A complete record of every safety interaction, alert, and check-in. Documented proof of a systematic, technology-based approach to lone-worker protection.
No IT project required.
Deploys via email invitation. No servers, no infrastructure changes. Your team is protected within days of signing, not months.
Real-time dashboard.
Every worker's status, location, and check-in in real time. Full incident history for quarterly WHS reviews and board reporting.
CFO / Finance
Your concern is whether this expenditure is justified and what the financial exposure looks like if you don't proceed. The math is straightforward: one preventable incident costs more than the entire platform.
Predictable total cost.
All-inclusive subscription: hardware, software, monitoring, SIM, onboarding, customer success. No hidden fees. Annual invoicing. Pricing locked for the term.
Zero upfront capital.
Hardware billed once upfront. Software per device per month. No surprise capex. Opex-friendly. NFPs stack a 5% discount on both.
Reduced liability profile.
A documented technology-based safety system demonstrates reasonable practicability under WHS legislation. Reduces incident exposure and indirectly insurance premium.
Measurable cost avoidance.
One avoided incident, one reduced workers compensation claim, two fewer resignations: the platform pays for itself within the first year.
IT / Security
Your concern is data sovereignty, integration complexity, and security posture. Duress is a standalone system: no integration with your infrastructure, no access to your network, no changes to your security environment.
Zero integration required.
Devices connect via 4G. App connects over TLS 1.3. No VPN, no firewall exceptions, no Active Directory integration. SAML 2.0 / SCIM available if you want SSO.
Regional data hosting.
AU on AWS Sydney. UK on AWS London. NZ data agreement under Privacy Act 2020. US on AWS Virginia. ISO/IEC 27001:2022 certified. No cross-region replication without consent.
99.9% uptime SLA.
Contractual SLA. Dual-redundant monitoring centre. Offline device capability: devices trigger alerts even without data connectivity.
Central device management.
Provision and manage all devices centrally. Remote wipe. RBAC. Full audit log. SAML 2.0 / Azure AD / Okta / Google Workspace SSO available.
Executive
Your concern is strategic alignment and reputational risk. Under the WHS Act, officers carry a personal duty of care. A serious incident that could have been prevented with available technology is not just a financial exposure, it is a governance failure.
Personal duty, discharged.
A documented technology-based safety system removes a foreseeable, addressable risk from your organisation's governance profile. Defensible at board level.
People first, visibly.
92% of Duress-protected workers report increased confidence and safety. A tangible commitment to your people with measurable impact on engagement and retention.
No cross-department dependencies.
No IT project. No infrastructure change. Predictable annual invoicing. Operational from week two. The procurement path is short.
20,000+ teams already on it.
Healthcare, government, retail, transport, utilities, not-for-profits across AU, NZ, UK and the US. Reference customers in every segment we serve.
Compliance
Your concern is data protection, regulatory compliance, and monitoring accreditation. Duress meets the standards your auditor will check for in every region we operate.
Data security.
AES-256 at rest, TLS 1.3 in transit. Per-tenant encryption keys. ISO/IEC 27001:2022 certified hosting. No customer data used to train AI.
Regulatory compliance.
Privacy Act 1988 (AU APPs), UK GDPR, NZ Privacy Act 2020, per-customer DPA in the US. Data retention configurable per tenant. Sub-processor list on request.
Monitoring accreditation.
ASIAL Grade A1 in Australia. BS 5979 / NSI Gold in the UK. Dual-redundant infrastructure. 7-second average pickup. Audited annually.
Access and identity.
RBAC, SSO via SAML 2.0 / Azure AD / Okta, SCIM provisioning, remote device wipe, full audit log. Security pack and DPA available under NDA.
Maps to the acts your auditors quote in Australia.
Work Health and Safety Act 2011 (Cth) and state mirror legislation
Australian healthcare employers carry a primary duty of care under the Work Health and Safety Act. Safe Work Australia's Code of Practice on workplace violence and aggression sets out the controls regulators expect. Duress provides the audit trail, the response capability, and the documented controls these obligations require.
- Safe Work Australia: Workplace violence and aggression. Code of Practice
- Aged Care Quality and Safety Standards (for aged-care operators)
- State and territory workers compensation schemes
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.
From contract to live in your healthcare team.
Three weeks is the standard. Faster paths exist for urgent deployments.
- 01
Week one: pilot ward.
Configure one ward or service. Train the response team. Run two test activations with a senior consultant on the line. Capture baseline pickup and dispatch times for comparison.
- 02
Week two: full rollout.
Issue devices to the rest of the team. On-site training in two cohorts. Connect Pathfinder to your existing pager / SMS / SIEM infrastructure. Documentation handed to your WHS rep.
- 03
Week three onwards: review and refine.
First monthly incident-response meeting. Live activation log. Adjustments to escalation chain and check-in cadence based on real data, not assumption.
What healthcare buyers ask before signing.
Does Duress integrate with our existing code-grey response process?
Can we cover sub-contractors and casual staff without buying everyone a device?
Where is patient-adjacent audio and video stored?
How does this map to the Aged Care Quality and Safety Standards?
Does it work indoors? Hospital basements, MRI rooms?
What's the rollout timeline for 200 to 500 nurses?
Pick the path that fits your team.
Self-checkout for small teams, tailored proposals for mid-size, full sales for enterprise.
Buy direct.
Live in days.
Pick any single product, standard setup. Configure your team online, pay by card, devices ship in five days.
- Falcon, Phoenix, Eagle or the Duress App
- Card, Apple Pay or Google Pay
- Self-serve setup, 30 minutes
Proposal in your
inbox today.
Mix products, add SAML, configure escalations. Tell us your team. A tailored proposal with pricing lands within four hours. Approve and pay online when ready.
- Multi-product, SAML/SCIM, custom escalations
- Reviewed by a real CSM before it lands
- Pay online when approved, no calls needed
Senior consultant,
your industry.
Government procurement, custom monitoring, multi-region rollout, or RFPs with bespoke requirements. A senior consultant matched to your industry walks you through it.
- Government, RFP, multi-region, custom SLA
- Discovery call, then bespoke quote
- PO, invoice, Net 30 / Net 60 supported
Not sure which one? Tell us your team size and we'll route you. SAML, government work, RFPs and indoor-positioning surveys always go through the enterprise path.