Government safety, built for Australia.
From frontline community workers to court officers and parking inspectors, government workers face public-facing risk every day. Duress is the platform that 80% of Australian state governments choose.
Used by the Department of Defence, Queensland Government, NSW Communities & Justice, VIC Justice and Community Safety, and 30+ local councils across Australia.
The risks government teams already know.
- 01 Frontline staff dealing with hostile members of the public
- 02 Field inspectors working alone across large geographies
- 03 Court and corrections staff facing escalation risk
- 04 Procurement-grade security, sovereignty, and audit requirements
- 05 Cross-agency reporting and compliance
What government buyers care about.
The decisions our customers in this segment tested us against before they signed.
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Local government rolls.
Field officers, ranger teams, parks, libraries, customer service counters. One platform, role-based access, council-segregated audit logs. Designed for shared services agreements between councils.
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Procurement-ready.
AusTender, LGP, Procurement Australia panel listings. Documentation packs for council procurement teams: WHS risk assessments, ISO certificates, data residency, GST and ABN compliance.
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Officer-safety mandate.
Maps to officer-safety obligations under the Local Government Act and state WHS legislation. Activation log defensible in WorkCover / WorkSafe investigation.
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Multi-agency response.
Alerts can route to council security, state police, ambulance, and your monitoring centre simultaneously. Configurable per role, per location, per time of day.
Where Duress earns its place on a government shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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App ›A community worker on a public housing doorstep.
Duress App on the phone they already carry. Slide to alert, live audio to operators, manager paged in parallel. No second device to explain to the tenant.
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Falcon ›A parking inspector after dark, alone.
Falcon on the wrist with Bluetooth-beacon indoor positioning in car parks, GPS outdoors. Fall detection auto-escalates if they're knocked to the ground.
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Eagle ›A field inspector covering 600 km of rural roads.
Eagle with Iridium satellite when 4G fades. Live breadcrumb to dispatch, SOS reaches an operator in seconds anywhere on Earth. Including the parts of the network map marked blank.
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Phoenix ›A court support officer in a contested hearing.
Phoenix under the lanyard, silent activation when escalation rises. No alarm sound to inflame the room. Just a live operator, sheriff paged, and a recorded audit trail of the exchange.
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App ›A council compliance officer at a difficult inspection.
Slide-to-alert from the Duress App, live location and audio to operators. Council security and police dispatch routed through the existing internal escalation path before the officer needs to ask.
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PathfinderAnnual compliance audit, agency assurance report.
Pathfinder produces a full activation log: time, location, officer, audio, video, dispatch route, outcome. APS-style assurance evidence without manual reconstruction.
An answer for every reviewer on your government deal.
Different roles will have different questions. Pick yours.
Your primary concern is that workers are protected, incidents are documented, and your safety management system meets regulatory expectations. Duress addresses each: real-time visibility across your team, automatic incident logging, and a technology control that satisfies the hierarchy of controls under the WHS Act.
From minutes to seconds.
Buddy calls and manual check-ins leave response gaps measured in minutes. Duress triggers operator response averaging 7 seconds with live video, audio, and GPS.
Auditable due diligence.
A complete record of every safety interaction, alert, and check-in. Documented proof of a systematic, technology-based approach to lone-worker protection.
No IT project required.
Deploys via email invitation. No servers, no infrastructure changes. Your team is protected within days of signing, not months.
Real-time dashboard.
Every worker's status, location, and check-in in real time. Full incident history for quarterly WHS reviews and board reporting.
Your concern is whether this expenditure is justified and what the financial exposure looks like if you don't proceed. The math is straightforward: one preventable incident costs more than the entire platform.
Predictable total cost.
All-inclusive subscription: hardware, software, monitoring, SIM, onboarding, customer success. No hidden fees. Annual invoicing. Pricing locked for the term.
Zero upfront capital.
Hardware billed once upfront. Software per device per month. No surprise capex. Opex-friendly. NFPs stack a 5% discount on both.
Reduced liability profile.
A documented technology-based safety system demonstrates reasonable practicability under WHS legislation. Reduces incident exposure and indirectly insurance premium.
Measurable cost avoidance.
One avoided incident, one reduced workers compensation claim, two fewer resignations: the platform pays for itself within the first year.
Your concern is data sovereignty, integration complexity, and security posture. Duress is a standalone system: no integration with your infrastructure, no access to your network, no changes to your security environment.
Zero integration required.
Devices connect via 4G. App connects over TLS 1.3. No VPN, no firewall exceptions, no Active Directory integration. SAML 2.0 / SCIM available if you want SSO.
Regional data hosting.
AU on AWS Sydney. UK on AWS London. NZ data agreement under Privacy Act 2020. US on AWS Virginia. ISO/IEC 27001:2022 certified. No cross-region replication without consent.
99.9% uptime SLA.
Contractual SLA. Dual-redundant monitoring centre. Offline device capability: devices trigger alerts even without data connectivity.
Central device management.
Provision and manage all devices centrally. Remote wipe. RBAC. Full audit log. SAML 2.0 / Azure AD / Okta / Google Workspace SSO available.
Your concern is strategic alignment and reputational risk. Under the WHS Act, officers carry a personal duty of care. A serious incident that could have been prevented with available technology is not just a financial exposure, it is a governance failure.
Personal duty, discharged.
A documented technology-based safety system removes a foreseeable, addressable risk from your organisation's governance profile. Defensible at board level.
People first, visibly.
92% of Duress-protected workers report increased confidence and safety. A tangible commitment to your people with measurable impact on engagement and retention.
No cross-department dependencies.
No IT project. No infrastructure change. Predictable annual invoicing. Operational from week two. The procurement path is short.
20,000+ teams already on it.
Healthcare, government, retail, transport, utilities, not-for-profits across AU, NZ, UK and the US. Reference customers in every segment we serve.
Your concern is data protection, regulatory compliance, and monitoring accreditation. Duress meets the standards your auditor will check for in every region we operate.
Data security.
AES-256 at rest, TLS 1.3 in transit. Per-tenant encryption keys. ISO/IEC 27001:2022 certified hosting. No customer data used to train AI.
Regulatory compliance.
Privacy Act 1988 (AU APPs), UK GDPR, NZ Privacy Act 2020, per-customer DPA in the US. Data retention configurable per tenant. Sub-processor list on request.
Monitoring accreditation.
ASIAL Grade A1 in Australia. BS 5979 / NSI Gold in the UK. Dual-redundant infrastructure. 7-second average pickup. Audited annually.
Access and identity.
RBAC, SSO via SAML 2.0 / Azure AD / Okta, SCIM provisioning, remote device wipe, full audit log. Security pack and DPA available under NDA.
WHS / Operations
Your primary concern is that workers are protected, incidents are documented, and your safety management system meets regulatory expectations. Duress addresses each: real-time visibility across your team, automatic incident logging, and a technology control that satisfies the hierarchy of controls under the WHS Act.
From minutes to seconds.
Buddy calls and manual check-ins leave response gaps measured in minutes. Duress triggers operator response averaging 7 seconds with live video, audio, and GPS.
Auditable due diligence.
A complete record of every safety interaction, alert, and check-in. Documented proof of a systematic, technology-based approach to lone-worker protection.
No IT project required.
Deploys via email invitation. No servers, no infrastructure changes. Your team is protected within days of signing, not months.
Real-time dashboard.
Every worker's status, location, and check-in in real time. Full incident history for quarterly WHS reviews and board reporting.
CFO / Finance
Your concern is whether this expenditure is justified and what the financial exposure looks like if you don't proceed. The math is straightforward: one preventable incident costs more than the entire platform.
Predictable total cost.
All-inclusive subscription: hardware, software, monitoring, SIM, onboarding, customer success. No hidden fees. Annual invoicing. Pricing locked for the term.
Zero upfront capital.
Hardware billed once upfront. Software per device per month. No surprise capex. Opex-friendly. NFPs stack a 5% discount on both.
Reduced liability profile.
A documented technology-based safety system demonstrates reasonable practicability under WHS legislation. Reduces incident exposure and indirectly insurance premium.
Measurable cost avoidance.
One avoided incident, one reduced workers compensation claim, two fewer resignations: the platform pays for itself within the first year.
IT / Security
Your concern is data sovereignty, integration complexity, and security posture. Duress is a standalone system: no integration with your infrastructure, no access to your network, no changes to your security environment.
Zero integration required.
Devices connect via 4G. App connects over TLS 1.3. No VPN, no firewall exceptions, no Active Directory integration. SAML 2.0 / SCIM available if you want SSO.
Regional data hosting.
AU on AWS Sydney. UK on AWS London. NZ data agreement under Privacy Act 2020. US on AWS Virginia. ISO/IEC 27001:2022 certified. No cross-region replication without consent.
99.9% uptime SLA.
Contractual SLA. Dual-redundant monitoring centre. Offline device capability: devices trigger alerts even without data connectivity.
Central device management.
Provision and manage all devices centrally. Remote wipe. RBAC. Full audit log. SAML 2.0 / Azure AD / Okta / Google Workspace SSO available.
Executive
Your concern is strategic alignment and reputational risk. Under the WHS Act, officers carry a personal duty of care. A serious incident that could have been prevented with available technology is not just a financial exposure, it is a governance failure.
Personal duty, discharged.
A documented technology-based safety system removes a foreseeable, addressable risk from your organisation's governance profile. Defensible at board level.
People first, visibly.
92% of Duress-protected workers report increased confidence and safety. A tangible commitment to your people with measurable impact on engagement and retention.
No cross-department dependencies.
No IT project. No infrastructure change. Predictable annual invoicing. Operational from week two. The procurement path is short.
20,000+ teams already on it.
Healthcare, government, retail, transport, utilities, not-for-profits across AU, NZ, UK and the US. Reference customers in every segment we serve.
Compliance
Your concern is data protection, regulatory compliance, and monitoring accreditation. Duress meets the standards your auditor will check for in every region we operate.
Data security.
AES-256 at rest, TLS 1.3 in transit. Per-tenant encryption keys. ISO/IEC 27001:2022 certified hosting. No customer data used to train AI.
Regulatory compliance.
Privacy Act 1988 (AU APPs), UK GDPR, NZ Privacy Act 2020, per-customer DPA in the US. Data retention configurable per tenant. Sub-processor list on request.
Monitoring accreditation.
ASIAL Grade A1 in Australia. BS 5979 / NSI Gold in the UK. Dual-redundant infrastructure. 7-second average pickup. Audited annually.
Access and identity.
RBAC, SSO via SAML 2.0 / Azure AD / Okta, SCIM provisioning, remote device wipe, full audit log. Security pack and DPA available under NDA.
Maps to the acts your auditors quote in Australia.
Work Health and Safety Act 2011 (Cth) and state mirror legislation
Australian public-sector employers carry a primary duty of care under the WHS Act, with the additional procurement-grade obligations of the Information Security Manual (ISM), Privacy Act 1988, and agency-specific assurance frameworks. Duress is sovereign-built. Australian-owned, Australian-hosted, Australian operations centre. And runs in IRAP-aligned configurations where required.
- Australian Government Information Security Manual (ISM)
- Privacy Act 1988 + Australian Privacy Principles
- Safe Work Australia: Workplace violence and aggression. Code of Practice
- Department-specific assurance and panel requirements
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.
From contract to live in your government team.
Three weeks is the standard. Faster paths exist for urgent deployments.
- 01
Discovery and procurement.
Senior consultant scopes officer roles, sites, and current response process. Quote built around your panel-vendor pathway. Reference site visit to a similar council if useful.
- 02
Pilot one team, one site.
Two-week pilot. Configure for one cohort (rangers, library, parks). Train responders. Two test activations. Council CEO and WHS rep walked through the live Pathfinder dashboard.
- 03
Rollout and reporting.
Full deployment across remaining teams. Monthly safety report to the executive. Quarterly review against council safety KPIs. Annual contract renewal at the locked-in price.
What government buyers ask before signing.
Is Duress on any government procurement panel?
Is customer data hosted onshore?
Can Duress run at the right security classification for our data?
Does Duress integrate with our existing SSO (Azure AD / Entra)?
Can multiple agencies share infrastructure but separate data?
What's the cost model for whole-of-government rollouts?
Pick the path that fits your team.
Self-checkout for small teams, tailored proposals for mid-size, full sales for enterprise.
Buy direct.
Live in days.
Pick any single product, standard setup. Configure your team online, pay by card, devices ship in five days.
- Falcon, Phoenix, Eagle or the Duress App
- Card, Apple Pay or Google Pay
- Self-serve setup, 30 minutes
Proposal in your
inbox today.
Mix products, add SAML, configure escalations. Tell us your team. A tailored proposal with pricing lands within four hours. Approve and pay online when ready.
- Multi-product, SAML/SCIM, custom escalations
- Reviewed by a real CSM before it lands
- Pay online when approved, no calls needed
Senior consultant,
your industry.
Government procurement, custom monitoring, multi-region rollout, or RFPs with bespoke requirements. A senior consultant matched to your industry walks you through it.
- Government, RFP, multi-region, custom SLA
- Discovery call, then bespoke quote
- PO, invoice, Net 30 / Net 60 supported
Not sure which one? Tell us your team size and we'll route you. SAML, government work, RFPs and indoor-positioning surveys always go through the enterprise path.