Worn under a uniform or on a lanyard. Designed for environments where visible devices create tension.
Phoenix for retail in Australia.
Used by McDonald's, Coles, Kmart, Officeworks, Super Retail Group and Bonds across Australian retail.
Used by McDonald's, Coles, Kmart, Officeworks, Super Retail Group and Bonds across Australian retail.
Where Phoenix earns its place on a retail shift.
Why Phoenix fits retail teams in Australia.
Two-way audio direct to the Operations Centre. Operators listen, locate, and dispatch within seconds.
GPS outdoors. Wi-Fi and Bluetooth beacons indoors. Dispatch knows the floor, not just the address.
Five-megapixel camera triggered on alert. Operators see what is happening, not just where.
Where Duress earns its place on a retail shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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Phoenix ›A closer at 11pm, alone with the till.
Phoenix on a lanyard, hidden from the floor. One press without breaking eye contact and a real operator is listening, locating, and dispatching while the closer keeps the situation calm.
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App ›A confrontation at the customer service desk.
Duress App on the phone in the staff member's pocket. Slide-to-alert without a second device. Live audio to operators and a manager paged through the same workflow.
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App ›An opener arriving at 5am.
Safety Timer set on the walk in. If they don't cancel within the configured window, alerts route to the area manager and Operations Centre simultaneously. No alarm at all if the day starts normally.
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Falcon ›An aggressive incident on the shop floor.
Falcon on a supervisor's wrist captures live video to operators, audio for the incident report, and an exact in-store location accurate to the aisle. Insurance and police get a complete record, not staff recollection.
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Falcon ›A new starter on day one.
Falcon Sharing Dock lets new and casual staff sign in to a shared device. Tap your name, you're covered for the shift. Tap the dock at the end, you're signed out. No device per person, no SIM activation overhead.
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PathfinderQuarterly incident report to insurers.
Pathfinder produces the full activation log: time, store, employee, audio, video, dispatch, follow-up. Insurance and WHS reports built from real data, not retrospective notes.
Safety that escalates itself.
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Team Alerts.
Request a colleague before you escalate to triple zero. Local help first, operators second.
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Check-in timers.
Scheduled safety timers escalate automatically to the Operations Centre if a user doesn't confirm.
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Emergency module.
One-press SOS with live audio, video and location. The heart of every Phoenix shift.
12 months on a single charge.
12 months of protection on a single charge. Phoenix powers itself on and off to conserve battery, and a fifteen-minute top-up on the included Qi pad keeps it running.
12mths On a single charge. Powers itself on and off to conserve battery.
15min Full charge on the included Qi pad.
Maps to the acts your auditors quote in Australia.
Primary obligation
Work Health and Safety Act 2011 (Cth) and state mirror legislation
Australian retailers carry a primary duty of care to protect workers from foreseeable workplace violence. Safe Work Australia identifies retail aggression as a recognised hazard requiring documented controls. Incident response, training, and post-event support. Duress provides the controls and the audit log a regulator will ask for.
Also relevant
- Safe Work Australia: Workplace violence and aggression. Code of Practice
- State and territory workers compensation schemes
- Australian Retailers Association: Worker safety guidance
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.
The Duress devices have been easy to integrate in daily operations, the team feel safer at work, we have seen incidents deescalated already, and the number of incidents has dropped across the board. 100%.
James Chen National Safety Manager · Coles