Not-for-profits & community services safety, built for Australia.
Outreach workers, mental health responders, family support staff. Duress protects the people who protect everyone else.
Used by Salvation Army, Uniting, the Australian Red Cross, Mentis Assist, ermha and Baptistcare across Australian community services.
The risks not-for-profits & community services teams already know.
- 01 Outreach in unpredictable territory
- 02 Home visits to clients in crisis
- 03 Late-night call-outs
- 04 Limited budgets requiring NFP-specific pricing
- 05 High emotional load needing a quiet, trusted tool
What not-for-profits & community services buyers care about.
The decisions our customers in this segment tested us against before they signed.
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NDIS-grade evidence.
Activation log produces the records NDIS audits require: time, worker, client (anonymised where required), audio, dispatch chain, outcome. Funder-grade evidence built from real activations.
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Lone visit workflow.
Pre-visit check-in, mid-visit timer, post-visit confirmation. Missed timers escalate to your nominated team automatically. Built around the realities of community work, not office hours.
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Not-for-profit pricing.
5% discount stacks on all other discounts, on both hardware and software. Annual budget cycle support. Funded-program reporting on request, free.
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Sub-contractor coverage.
Casuals and sub-contractors covered without buying everyone a device. The Duress App runs on their own phone, activated for the duration of their engagement.
Where Duress earns its place on a not-for-profits & community services shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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App ›An outreach worker on the street at 2am.
Duress App on the phone they already carry. Slide-to-alert, live audio to operators, manager paged in parallel. No second device to explain to the person they're trying to help.
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Phoenix ›A family support worker on a difficult home visit.
Phoenix on a breakaway lanyard, hidden from view. Silent activation when escalation rises. No alarm sound to inflame the room. Just a live operator and a manager already moving.
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App ›A mental-health responder at a crisis call-out.
Two-way voice from the Duress App keeps the Operations Centre on the line while the worker walks to safety. Audio recorded for clinical handover and the incident report your funder will want.
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Phoenix ›A disability-support worker between visits.
Phoenix in the pocket, Safety Timer set on the walk in. If they don't cancel, the alert routes automatically. No requirement to remember to check in if everything is fine, just a quiet check that everything is.
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App ›A volunteer on an emergency call-out.
Duress App provisioned per-licence. The volunteer downloads, signs in, they're covered. Issue a licence when they start their shift, release it when they're done. No device shipping for short-term volunteers.
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PathfinderQuarterly funder report, NDIS audit, board paper.
Pathfinder produces the activation log: time, worker, client (anonymised where required), audio, dispatch chain, outcome. Funder-grade evidence built from real activations, not retrospective notes.
An answer for every reviewer on your not-for-profits & community services deal.
Different roles will have different questions. Pick yours.
Your primary concern is that workers are protected, incidents are documented, and your safety management system meets regulatory expectations. Duress addresses each: real-time visibility across your team, automatic incident logging, and a technology control that satisfies the hierarchy of controls under the WHS Act.
From minutes to seconds.
Buddy calls and manual check-ins leave response gaps measured in minutes. Duress triggers operator response averaging 7 seconds with live video, audio, and GPS.
Auditable due diligence.
A complete record of every safety interaction, alert, and check-in. Documented proof of a systematic, technology-based approach to lone-worker protection.
No IT project required.
Deploys via email invitation. No servers, no infrastructure changes. Your team is protected within days of signing, not months.
Real-time dashboard.
Every worker's status, location, and check-in in real time. Full incident history for quarterly WHS reviews and board reporting.
Your concern is whether this expenditure is justified and what the financial exposure looks like if you don't proceed. The math is straightforward: one preventable incident costs more than the entire platform.
Predictable total cost.
All-inclusive subscription: hardware, software, monitoring, SIM, onboarding, customer success. No hidden fees. Annual invoicing. Pricing locked for the term.
Zero upfront capital.
Hardware billed once upfront. Software per device per month. No surprise capex. Opex-friendly. NFPs stack a 5% discount on both.
Reduced liability profile.
A documented technology-based safety system demonstrates reasonable practicability under WHS legislation. Reduces incident exposure and indirectly insurance premium.
Measurable cost avoidance.
One avoided incident, one reduced workers compensation claim, two fewer resignations: the platform pays for itself within the first year.
Your concern is data sovereignty, integration complexity, and security posture. Duress is a standalone system: no integration with your infrastructure, no access to your network, no changes to your security environment.
Zero integration required.
Devices connect via 4G. App connects over TLS 1.3. No VPN, no firewall exceptions, no Active Directory integration. SAML 2.0 / SCIM available if you want SSO.
Regional data hosting.
AU on AWS Sydney. UK on AWS London. NZ data agreement under Privacy Act 2020. US on AWS Virginia. ISO/IEC 27001:2022 certified. No cross-region replication without consent.
99.9% uptime SLA.
Contractual SLA. Dual-redundant monitoring centre. Offline device capability: devices trigger alerts even without data connectivity.
Central device management.
Provision and manage all devices centrally. Remote wipe. RBAC. Full audit log. SAML 2.0 / Azure AD / Okta / Google Workspace SSO available.
Your concern is strategic alignment and reputational risk. Under the WHS Act, officers carry a personal duty of care. A serious incident that could have been prevented with available technology is not just a financial exposure, it is a governance failure.
Personal duty, discharged.
A documented technology-based safety system removes a foreseeable, addressable risk from your organisation's governance profile. Defensible at board level.
People first, visibly.
92% of Duress-protected workers report increased confidence and safety. A tangible commitment to your people with measurable impact on engagement and retention.
No cross-department dependencies.
No IT project. No infrastructure change. Predictable annual invoicing. Operational from week two. The procurement path is short.
20,000+ teams already on it.
Healthcare, government, retail, transport, utilities, not-for-profits across AU, NZ, UK and the US. Reference customers in every segment we serve.
Your concern is data protection, regulatory compliance, and monitoring accreditation. Duress meets the standards your auditor will check for in every region we operate.
Data security.
AES-256 at rest, TLS 1.3 in transit. Per-tenant encryption keys. ISO/IEC 27001:2022 certified hosting. No customer data used to train AI.
Regulatory compliance.
Privacy Act 1988 (AU APPs), UK GDPR, NZ Privacy Act 2020, per-customer DPA in the US. Data retention configurable per tenant. Sub-processor list on request.
Monitoring accreditation.
ASIAL Grade A1 in Australia. BS 5979 / NSI Gold in the UK. Dual-redundant infrastructure. 7-second average pickup. Audited annually.
Access and identity.
RBAC, SSO via SAML 2.0 / Azure AD / Okta, SCIM provisioning, remote device wipe, full audit log. Security pack and DPA available under NDA.
WHS / Operations
Your primary concern is that workers are protected, incidents are documented, and your safety management system meets regulatory expectations. Duress addresses each: real-time visibility across your team, automatic incident logging, and a technology control that satisfies the hierarchy of controls under the WHS Act.
From minutes to seconds.
Buddy calls and manual check-ins leave response gaps measured in minutes. Duress triggers operator response averaging 7 seconds with live video, audio, and GPS.
Auditable due diligence.
A complete record of every safety interaction, alert, and check-in. Documented proof of a systematic, technology-based approach to lone-worker protection.
No IT project required.
Deploys via email invitation. No servers, no infrastructure changes. Your team is protected within days of signing, not months.
Real-time dashboard.
Every worker's status, location, and check-in in real time. Full incident history for quarterly WHS reviews and board reporting.
CFO / Finance
Your concern is whether this expenditure is justified and what the financial exposure looks like if you don't proceed. The math is straightforward: one preventable incident costs more than the entire platform.
Predictable total cost.
All-inclusive subscription: hardware, software, monitoring, SIM, onboarding, customer success. No hidden fees. Annual invoicing. Pricing locked for the term.
Zero upfront capital.
Hardware billed once upfront. Software per device per month. No surprise capex. Opex-friendly. NFPs stack a 5% discount on both.
Reduced liability profile.
A documented technology-based safety system demonstrates reasonable practicability under WHS legislation. Reduces incident exposure and indirectly insurance premium.
Measurable cost avoidance.
One avoided incident, one reduced workers compensation claim, two fewer resignations: the platform pays for itself within the first year.
IT / Security
Your concern is data sovereignty, integration complexity, and security posture. Duress is a standalone system: no integration with your infrastructure, no access to your network, no changes to your security environment.
Zero integration required.
Devices connect via 4G. App connects over TLS 1.3. No VPN, no firewall exceptions, no Active Directory integration. SAML 2.0 / SCIM available if you want SSO.
Regional data hosting.
AU on AWS Sydney. UK on AWS London. NZ data agreement under Privacy Act 2020. US on AWS Virginia. ISO/IEC 27001:2022 certified. No cross-region replication without consent.
99.9% uptime SLA.
Contractual SLA. Dual-redundant monitoring centre. Offline device capability: devices trigger alerts even without data connectivity.
Central device management.
Provision and manage all devices centrally. Remote wipe. RBAC. Full audit log. SAML 2.0 / Azure AD / Okta / Google Workspace SSO available.
Executive
Your concern is strategic alignment and reputational risk. Under the WHS Act, officers carry a personal duty of care. A serious incident that could have been prevented with available technology is not just a financial exposure, it is a governance failure.
Personal duty, discharged.
A documented technology-based safety system removes a foreseeable, addressable risk from your organisation's governance profile. Defensible at board level.
People first, visibly.
92% of Duress-protected workers report increased confidence and safety. A tangible commitment to your people with measurable impact on engagement and retention.
No cross-department dependencies.
No IT project. No infrastructure change. Predictable annual invoicing. Operational from week two. The procurement path is short.
20,000+ teams already on it.
Healthcare, government, retail, transport, utilities, not-for-profits across AU, NZ, UK and the US. Reference customers in every segment we serve.
Compliance
Your concern is data protection, regulatory compliance, and monitoring accreditation. Duress meets the standards your auditor will check for in every region we operate.
Data security.
AES-256 at rest, TLS 1.3 in transit. Per-tenant encryption keys. ISO/IEC 27001:2022 certified hosting. No customer data used to train AI.
Regulatory compliance.
Privacy Act 1988 (AU APPs), UK GDPR, NZ Privacy Act 2020, per-customer DPA in the US. Data retention configurable per tenant. Sub-processor list on request.
Monitoring accreditation.
ASIAL Grade A1 in Australia. BS 5979 / NSI Gold in the UK. Dual-redundant infrastructure. 7-second average pickup. Audited annually.
Access and identity.
RBAC, SSO via SAML 2.0 / Azure AD / Okta, SCIM provisioning, remote device wipe, full audit log. Security pack and DPA available under NDA.
Maps to the acts your auditors quote in Australia.
Work Health and Safety Act 2011 (Cth) and state mirror legislation
Australian NFP and community-services PCBUs carry the same WHS duty of care as any employer, with the additional sector-specific frameworks of the NDIS Practice Standards, Aged Care Quality and Safety Standards, and the National Principles for Child Safe Organisations. Duress provides the documented controls, the after-event log, and the auditable response chain each framework expects.
- NDIS Practice Standards (Workforce, Risk Management)
- Aged Care Quality and Safety Standards (where applicable)
- National Principles for Child Safe Organisations
- Safe Work Australia: Workplace violence and aggression. Code of Practice
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.
From contract to live in your not-for-profits & community services team.
Three weeks is the standard. Faster paths exist for urgent deployments.
- 01
Service pilot.
Pick one service (community nursing, outreach, NDIS coordination). Train workers and coordinators. Run two weeks. Capture baseline check-in compliance and incident frequency.
- 02
Org-wide rollout.
Issue licences across remaining services. Optional device subset for higher-risk roles. Pathfinder configured for your funder reporting and board governance cycle.
- 03
Funder evidence and renewal.
Quarterly funder report with real activation evidence. Annual NDIS / DSS / state-funded audit pack. Renewal pricing locked at the original rate plus CPI.
What not-for-profits & community services buyers ask before signing.
Is there an NFP pricing discount?
How do we cover volunteers and casual workers without buying everyone a device?
Does this work for sub-contractors and agency workers?
How does this map to NDIS Practice Standards or the Aged Care Quality Standards?
Can we limit data retention for client privacy reasons?
What grants and funding can cover Duress?
Pick the path that fits your team.
Self-checkout for small teams, tailored proposals for mid-size, full sales for enterprise.
Buy direct.
Live in days.
Pick any single product, standard setup. Configure your team online, pay by card, devices ship in five days.
- Falcon, Phoenix, Eagle or the Duress App
- Card, Apple Pay or Google Pay
- Self-serve setup, 30 minutes
Proposal in your
inbox today.
Mix products, add SAML, configure escalations. Tell us your team. A tailored proposal with pricing lands within four hours. Approve and pay online when ready.
- Multi-product, SAML/SCIM, custom escalations
- Reviewed by a real CSM before it lands
- Pay online when approved, no calls needed
Senior consultant,
your industry.
Government procurement, custom monitoring, multi-region rollout, or RFPs with bespoke requirements. A senior consultant matched to your industry walks you through it.
- Government, RFP, multi-region, custom SLA
- Discovery call, then bespoke quote
- PO, invoice, Net 30 / Net 60 supported
Not sure which one? Tell us your team size and we'll route you. SAML, government work, RFPs and indoor-positioning surveys always go through the enterprise path.