Rail safety in Australia.
Customer service officers, station attendants, on-board crew. Duress sits inside uniform policy so it is always there for the next platform incident.
Used by VicRoads, Tip Top and Kaefer across Australian transport, logistics and field services.
The risks rail teams already know.
- 01 After-hours station staffing with limited cover
- 02 On-board fare evasion and conflict
- 03 Track-side worker isolation
- 04 Rail Safety National Law incident-recording expectations
What transport & logistics buyers care about.
The decisions our customers in this segment tested us against before they signed.
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Driver ID and journey log.
Eagle pairs the device to the driver at the start of each journey. Every alert tagged with driver, vehicle, route. Chain-of-custody evidence for fatigue, journey, and incident audits.
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HVNL and Chain of Responsibility.
Fatigue flags, journey logs, and incident records satisfy NHVR Chain of Responsibility evidence requirements. Quarterly compliance pack ready to forward to the regulator.
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Remote coverage.
4G LTE with BLE beacon indoor positioning. Drivers stay connected on long-haul routes, mining sites, and remote operations wherever cellular reaches.
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Mandown and impact.
Accelerometer-driven mandown, fall, and impact alerts. Critical for owner-drivers and crews who work alone overnight. Audited under WHS lone-worker controls.
Where Duress earns its place on a transport & logistics shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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Eagle ›A long-haul driver on a regional route at 2am.
Eagle on the dash with live breadcrumb to dispatch over 4G LTE. SOS reaches an operator in seconds. Driver ID tags every alert to the right person.
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Falcon ›A depot worker after the gates close.
Falcon on the wrist with indoor positioning across the yard. Fall detection auto-escalates if they're knocked down between trailers. Dispatch knows which bay before they're out of the office.
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App ›A roadside breakdown at sunset.
Duress App on the phone in the driver's pocket. Slide-to-alert if a stop turns hostile, live audio to operators, local police routed to the exact GPS pin.
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Falcon ›A field-service technician at a remote site.
Falcon plus Safety Timer on the climb in. If the tech doesn't cancel within the configured window, alerts escalate automatically. No requirement to remember to check in if everything is fine.
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Eagle ›A driver-ID handoff at shift change.
Eagle pairs to each driver's Duress App at the start of the trip. Journey logs attribute to the right driver. Chain-of-responsibility evidence is automatic, not reconstructed from logsheets.
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PathfinderEnd-of-quarter HVNL audit.
Pathfinder produces the journey log, fatigue-flag log, driver-ID assignments, and activation history. Compliance evidence ready to forward to the regulator without anyone going through paper sheets.
Maps to the acts your auditors quote in Australia.
Work Health and Safety Act 2011 (Cth) and state mirror legislation
Australian transport operators carry a WHS duty of care, with the additional Chain of Responsibility obligations under the Heavy Vehicle National Law and route-specific obligations under the Rail Safety National Law and aviation/maritime frameworks. Duress provides the activation log, driver-ID attribution, and incident-response trail each scheme expects in an investigation.
- Heavy Vehicle National Law (and state equivalents in WA/NT)
- Rail Safety National Law
- Civil Aviation Safety Regulations 1998
- Safe Work Australia: Workplace violence and aggression. Code of Practice
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.
An answer for every reviewer on your rail deal.
Different roles will have different questions. Pick yours.
Your primary concern is that workers are protected, incidents are documented, and your safety management system meets regulatory expectations. Duress addresses each: real-time visibility across your team, automatic incident logging, and a technology control that satisfies the hierarchy of controls under the WHS Act.
From minutes to seconds.
Buddy calls and manual check-ins leave response gaps measured in minutes. Duress triggers operator response averaging 7 seconds with live video, audio, and GPS.
Auditable due diligence.
A complete record of every safety interaction, alert, and check-in. Documented proof of a systematic, technology-based approach to lone-worker protection.
No IT project required.
Deploys via email invitation. No servers, no infrastructure changes. Your team is protected within days of signing, not months.
Real-time dashboard.
Every worker's status, location, and check-in in real time. Full incident history for quarterly WHS reviews and board reporting.
Your concern is whether this expenditure is justified and what the financial exposure looks like if you don't proceed. The math is straightforward: one preventable incident costs more than the entire platform.
Predictable total cost.
All-inclusive subscription: hardware, software, monitoring, SIM, onboarding, customer success. No hidden fees. Annual invoicing. Pricing locked for the term.
Zero upfront capital.
Hardware billed once upfront. Software per device per month. No surprise capex. Opex-friendly. NFPs stack a 5% discount on both.
Reduced liability profile.
A documented technology-based safety system demonstrates reasonable practicability under WHS legislation. Reduces incident exposure and indirectly insurance premium.
Measurable cost avoidance.
One avoided incident, one reduced workers compensation claim, two fewer resignations: the platform pays for itself within the first year.
Your concern is data sovereignty, integration complexity, and security posture. Duress is a standalone system: no integration with your infrastructure, no access to your network, no changes to your security environment.
Zero integration required.
Devices connect via 4G. App connects over TLS 1.3. No VPN, no firewall exceptions, no Active Directory integration. SAML 2.0 / SCIM available if you want SSO.
Regional data hosting.
AU on AWS Sydney. UK on AWS London. NZ data agreement under Privacy Act 2020. US on AWS Virginia. ISO/IEC 27001:2022 certified. No cross-region replication without consent.
99.9% uptime SLA.
Contractual SLA. Dual-redundant monitoring centre. Offline device capability: devices trigger alerts even without data connectivity.
Central device management.
Provision and manage all devices centrally. Remote wipe. RBAC. Full audit log. SAML 2.0 / Azure AD / Okta / Google Workspace SSO available.
Your concern is strategic alignment and reputational risk. Under the WHS Act, officers carry a personal duty of care. A serious incident that could have been prevented with available technology is not just a financial exposure, it is a governance failure.
Personal duty, discharged.
A documented technology-based safety system removes a foreseeable, addressable risk from your organisation's governance profile. Defensible at board level.
People first, visibly.
92% of Duress-protected workers report increased confidence and safety. A tangible commitment to your people with measurable impact on engagement and retention.
No cross-department dependencies.
No IT project. No infrastructure change. Predictable annual invoicing. Operational from week two. The procurement path is short.
20,000+ teams already on it.
Healthcare, government, retail, transport, utilities, not-for-profits across AU, NZ, UK and the US. Reference customers in every segment we serve.
Your concern is data protection, regulatory compliance, and monitoring accreditation. Duress meets the standards your auditor will check for in every region we operate.
Data security.
AES-256 at rest, TLS 1.3 in transit. Per-tenant encryption keys. ISO/IEC 27001:2022 certified hosting. No customer data used to train AI.
Regulatory compliance.
Privacy Act 1988 (AU APPs), UK GDPR, NZ Privacy Act 2020, per-customer DPA in the US. Data retention configurable per tenant. Sub-processor list on request.
Monitoring accreditation.
ASIAL Grade A1 in Australia. BS 5979 / NSI Gold in the UK. Dual-redundant infrastructure. 7-second average pickup. Audited annually.
Access and identity.
RBAC, SSO via SAML 2.0 / Azure AD / Okta, SCIM provisioning, remote device wipe, full audit log. Security pack and DPA available under NDA.
WHS / Operations
Your primary concern is that workers are protected, incidents are documented, and your safety management system meets regulatory expectations. Duress addresses each: real-time visibility across your team, automatic incident logging, and a technology control that satisfies the hierarchy of controls under the WHS Act.
From minutes to seconds.
Buddy calls and manual check-ins leave response gaps measured in minutes. Duress triggers operator response averaging 7 seconds with live video, audio, and GPS.
Auditable due diligence.
A complete record of every safety interaction, alert, and check-in. Documented proof of a systematic, technology-based approach to lone-worker protection.
No IT project required.
Deploys via email invitation. No servers, no infrastructure changes. Your team is protected within days of signing, not months.
Real-time dashboard.
Every worker's status, location, and check-in in real time. Full incident history for quarterly WHS reviews and board reporting.
CFO / Finance
Your concern is whether this expenditure is justified and what the financial exposure looks like if you don't proceed. The math is straightforward: one preventable incident costs more than the entire platform.
Predictable total cost.
All-inclusive subscription: hardware, software, monitoring, SIM, onboarding, customer success. No hidden fees. Annual invoicing. Pricing locked for the term.
Zero upfront capital.
Hardware billed once upfront. Software per device per month. No surprise capex. Opex-friendly. NFPs stack a 5% discount on both.
Reduced liability profile.
A documented technology-based safety system demonstrates reasonable practicability under WHS legislation. Reduces incident exposure and indirectly insurance premium.
Measurable cost avoidance.
One avoided incident, one reduced workers compensation claim, two fewer resignations: the platform pays for itself within the first year.
IT / Security
Your concern is data sovereignty, integration complexity, and security posture. Duress is a standalone system: no integration with your infrastructure, no access to your network, no changes to your security environment.
Zero integration required.
Devices connect via 4G. App connects over TLS 1.3. No VPN, no firewall exceptions, no Active Directory integration. SAML 2.0 / SCIM available if you want SSO.
Regional data hosting.
AU on AWS Sydney. UK on AWS London. NZ data agreement under Privacy Act 2020. US on AWS Virginia. ISO/IEC 27001:2022 certified. No cross-region replication without consent.
99.9% uptime SLA.
Contractual SLA. Dual-redundant monitoring centre. Offline device capability: devices trigger alerts even without data connectivity.
Central device management.
Provision and manage all devices centrally. Remote wipe. RBAC. Full audit log. SAML 2.0 / Azure AD / Okta / Google Workspace SSO available.
Executive
Your concern is strategic alignment and reputational risk. Under the WHS Act, officers carry a personal duty of care. A serious incident that could have been prevented with available technology is not just a financial exposure, it is a governance failure.
Personal duty, discharged.
A documented technology-based safety system removes a foreseeable, addressable risk from your organisation's governance profile. Defensible at board level.
People first, visibly.
92% of Duress-protected workers report increased confidence and safety. A tangible commitment to your people with measurable impact on engagement and retention.
No cross-department dependencies.
No IT project. No infrastructure change. Predictable annual invoicing. Operational from week two. The procurement path is short.
20,000+ teams already on it.
Healthcare, government, retail, transport, utilities, not-for-profits across AU, NZ, UK and the US. Reference customers in every segment we serve.
Compliance
Your concern is data protection, regulatory compliance, and monitoring accreditation. Duress meets the standards your auditor will check for in every region we operate.
Data security.
AES-256 at rest, TLS 1.3 in transit. Per-tenant encryption keys. ISO/IEC 27001:2022 certified hosting. No customer data used to train AI.
Regulatory compliance.
Privacy Act 1988 (AU APPs), UK GDPR, NZ Privacy Act 2020, per-customer DPA in the US. Data retention configurable per tenant. Sub-processor list on request.
Monitoring accreditation.
ASIAL Grade A1 in Australia. BS 5979 / NSI Gold in the UK. Dual-redundant infrastructure. 7-second average pickup. Audited annually.
Access and identity.
RBAC, SSO via SAML 2.0 / Azure AD / Okta, SCIM provisioning, remote device wipe, full audit log. Security pack and DPA available under NDA.
From contract to live in your transport & logistics team.
Three weeks is the standard. Faster paths exist for urgent deployments.
- 01
One depot, two routes.
Start with a single depot. Pair Eagle to two crews running typical routes. Run a fortnight, capture baseline data on fatigue events, incident frequency, response times.
- 02
Roll the fleet.
Distribute devices to remaining crews. Connect Pathfinder to your existing TMS / telematics. Train ops managers on the journey log and fatigue dashboard.
- 03
Compliance cadence.
Monthly fatigue review. Quarterly NHVR Chain of Responsibility evidence pack. Annual regulator briefing supported with real journey log data.
Police are responding quicker to incidents. Amazing and innovative technology.
The right tools for rail.
What transport & logistics buyers ask before signing.
Does Duress help with Chain of Responsibility compliance?
Can owner-drivers and sub-contractors be covered?
Does it integrate with our existing telematics or fleet management?
What about the parts of the country where 4G has no signal?
Can different agencies / customers see different driver pools?
Will deployment slow down our roll-out of new trucks or vans?
Pick the path that fits your team.
Self-checkout for small teams, tailored proposals for mid-size, full sales for enterprise.
Buy direct.
Live in days.
Pick any single product, standard setup. Configure your team online, pay by card, devices ship in five days.
- Falcon, Phoenix, Eagle or the Duress App
- Card, Apple Pay or Google Pay
- Self-serve setup, 30 minutes
Proposal in your
inbox today.
Mix products, add SAML, configure escalations. Tell us your team. A tailored proposal with pricing lands within four hours. Approve and pay online when ready.
- Multi-product, SAML/SCIM, custom escalations
- Reviewed by a real CSM before it lands
- Pay online when approved, no calls needed
Senior consultant,
your industry.
Government procurement, custom monitoring, multi-region rollout, or RFPs with bespoke requirements. A senior consultant matched to your industry walks you through it.
- Government, RFP, multi-region, custom SLA
- Discovery call, then bespoke quote
- PO, invoice, Net 30 / Net 60 supported
Not sure which one? Tell us your team size and we'll route you. SAML, government work, RFPs and indoor-positioning surveys always go through the enterprise path.