Lone worker safety

Safety for delivery drivers.

A delivery driver is alone all day, at a different address every few minutes, often carrying something worth taking. The vehicle is the workplace and the workplace keeps moving.

The risk

What delivery drivers are actually up against

Repeated approaches to unfamiliar addresses alone, road risk between stops, and the possibility of theft or assault at the point of delivery, often after dark.

  • A confrontation at the door over a missing, late or refused delivery
  • A vehicle incident on a rural or unlit route with nobody aware of the driver's position
  • An attempted theft from the vehicle while the driver is away from it

Fall detection, missed check-ins and expired safety timers accounted for roughly one FY26 alarm in six: alarms nobody was able to raise by hand. See the data ›

Questions

Common questions

Is a phone enough for a delivery driver?
Often, because the phone is already central to the job and always to hand. It stops being enough where the driver cannot reach it at the moment of a confrontation, or where routes run beyond reliable coverage. Check your dead zones before deciding.
Does driving for work need a separate risk assessment?
Yes, and it is the assessment most often skipped. A vehicle used for work is a workplace, and the biggest driving risks are usually designed in by the schedule rather than caused by the driver. We publish a free driving-for-work risk assessment template.

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