Safety for housing officers.
A housing officer knocks on doors to deliver news people do not want: rent arrears, inspections, breaches, eviction. The job is to visit someone at the moment they are most likely to be angry with the organisation the officer represents.
What housing officers are actually up against
Home visits carrying unwelcome news, often to tenants already in conflict with the landlord, sometimes to properties with a known history, and frequently alone.
- An arrears or breach visit where the conversation turns hostile at the door
- A property inspection where the officer is invited inside and then cannot easily leave
- A visit to an address flagged on the system, where the flag was never actually read before the officer set out
After-hours work produced 22% of FY26 alarm activations but 34% of confirmed emergencies, and late-afternoon visits often run into that window. See the data ›
What we'd recommend
Match the tool to the risk. Most teams layer a monitored app with a wearable trigger so help arrives whether the worker presses, gestures, falls, or goes quiet.
Duress App
Per-visit safety timers and live location, so a missed check-out at a known address escalates on its own.
See Duress App ›Phoenix
A pocket button pressed at the door without reaching for a phone, which is the moment most incidents start.
See Phoenix ›Falcon
Live streaming for flagged addresses, giving the operator and any subsequent investigation a record of what happened.
See Falcon ›