Lone worker safety

Safety for meter readers and field service workers.

A meter reader enters dozens of private properties a day, alone, unannounced, and off the street. The risks are unglamorous and constant: dogs, aggressive occupants, trips on unfamiliar ground, and rounds that put a worker two hours from the depot.

The risk

What meter readers and field service workers are actually up against

Dog attacks and occupant aggression on private property, slips and falls on unfamiliar terrain, and long solo rounds where nobody would notice a missed hour.

  • A dog attack in a backyard with the gate now between the worker and the street
  • An occupant who objects, aggressively, to someone being on their property
  • A fall on a remote round where the next scheduled human contact is end of shift
Questions

Common questions

What safety device suits door-to-door field workers?
One with automatic protection. Field-worker incidents - dog attacks, falls, sudden aggression - are exactly the kind where the worker cannot calmly press a button, so fall detection, no-movement alerts and missed check-ins do the calling instead. A monitored response then knows which property, not just which street.
How do utilities track lone worker welfare on rounds?
The standard pattern is scheduled check-ins with automatic escalation: the worker confirms at intervals, and a missed confirmation raises a monitored alert with their last location. It replaces the end-of-day 'did everyone come back' with continuous cover.

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