Glossary

Welfare check (worker check-in)

A welfare check is a scheduled confirmation that a worker is safe, with escalation that triggers automatically if the worker fails to check in.

The traditional version is a supervisor calling at agreed times, or the worker texting 'all good' every couple of hours. It works until it doesn't: calls get missed in meetings, a quiet afternoon lulls everyone, and the one missed check-in that mattered is noticed forty minutes late.

Automated check-ins invert the burden. The system prompts the worker; the worker confirms with a tap; a missed confirmation escalates on its own - to a colleague, and then to a monitoring centre - without relying on anyone remembering to notice. In the FY26 Duress data, missed check-ins accounted for 5.8% of all activations, each one a moment where silence itself raised the alarm.

Welfare checks complement rather than replace a duress button: the button covers 'help, now'; the check-in covers 'nobody has heard from them'.

Common questions

How often should lone workers check in?
Match the interval to the risk: hourly or per-visit for higher-risk community work, longer for lower-risk roles. The interval matters less than the escalation - a missed check-in must reliably reach someone who acts.
What's the difference between a welfare check and a safety timer?
A welfare check recurs on a schedule; a safety timer is set by the worker around a specific task ('give me 20 minutes for this home visit'). Both escalate automatically on expiry.

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