Before it is an emergency
Get a colleague, not a police car.
A team alert is an internal call for help. It notifies managers or the whole team, with the worker's live location attached, without opening an emergency case at the monitoring centre. It exists for situations that are escalating but are not yet an emergency, and it works on all four Duress devices.
The problem it solves
Most difficult moments are not emergencies. A customer becoming aggressive, a visit that feels wrong, a situation where a second person in the room would end it. Workers will not press an emergency button for those, so without another option they press nothing at all.
Giving people a proportionate response is what stops the emergency button being the only choice. It also produces a record of the near misses that would otherwise never be reported.
Step by step
- 1
The worker raises it
A dedicated Team Alert button on Phoenix, or the equivalent action in the Duress App, on Falcon and on Eagle.
- 2
The team is notified with location
Managers or the whole team, depending on how the site is configured, receive the alert with the worker's live location attached so they can actually get there.
- 3
A colleague responds
The nearest available person attends. In most cases presence alone resolves it, which is why local help first is the right default for this class of situation.
- 4
It escalates if it needs to
If the situation worsens, the worker raises a full emergency alert and the monitoring centre takes over with the usual 7-second pickup and 4-minute escalation cadence.
What each device does
Including the ones that do not have it. A device paired to a phone does not inherit the phone's capabilities.
Duress App
Supported
Internal alert to managers or the whole team, with live location, from the phone.
See Duress App →Phoenix
Supported
A dedicated Team Alert button, physically separate from the Emergency button and a distinct colour so there is no fumbling.
See Phoenix →Falcon
Supported
Request a colleague before escalating to emergency services, raised from the wrist.
See Falcon →Eagle
Supported
Team alerts plus push-to-talk to an individual or the whole team, which suits security and remote crews working in pairs.
See Eagle →Comparing devices rather than features? The full comparison table puts all four side by side, or the device selector asks six questions and recommends one.