Worn under a uniform or on a lanyard. Designed for environments where visible devices create tension.
Phoenix for healthcare in New Zealand.
Phoenix credit-card sized. 12-month battery. Built for healthcare teams across New Zealand.
Used by ProCare Health NZ, Total Lab Systems Pty Ltd and more across New Zealand healthcare.
Where Phoenix earns its place on a health shift.
Why Phoenix fits health teams in New Zealand.
Two-way audio direct to the Operations Centre. Operators listen, locate, and dispatch within seconds.
GPS outdoors. Wi-Fi and Bluetooth beacons indoors. Dispatch knows the floor, not just the address.
Five-megapixel camera triggered on alert. Operators see what is happening, not just where.
Where Duress earns its place on a healthcare shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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App ›A nurse on a home visit at 9pm.
Single-handed visit, unfamiliar address, escalating client. One slide of the Duress App from a phone already in their pocket and a real operator is listening, locating, and dispatching. No second device to forget.
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Falcon ›Aged-care worker between shower rooms.
Falcon on the wrist. Fall-detection auto-escalates if a worker hits the floor and doesn't respond in 60 seconds. Code-grey workflow handled before the team's pager has finished its first cycle.
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Phoenix ›Outpatient clinic on a Friday afternoon.
Phoenix under the lanyard, hidden from view. Silent activation when a presenting patient becomes aggressive. No alarm sound to escalate the encounter, just a live operator on the line and a manager paged.
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Falcon ›Acute ward, code grey.
Falcon's beacon-level indoor positioning tells responders which bed, which side of the curtain, which floor. Not just "third floor north". Exact bay, exact room, before they're out of the lift.
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App ›Mental health crisis on a community visit.
Discreet activation, two-way voice from the device, the Operations Centre stays on the line while the worker walks to safety. Audio recorded for the incident report and clinical handover.
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PathfinderAudit, end of quarter.
Pathfinder produces the entire activation log: time, location, video, audio, operator notes, escalation chain. AHPRA-style auditability without anyone reconstructing the day from memory.
Safety that escalates itself.
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Team Alerts.
Request a colleague before you escalate to triple zero. Local help first, operators second.
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Check-in timers.
Scheduled safety timers escalate automatically to the Operations Centre if a user doesn't confirm.
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Emergency module.
One-press SOS with live audio, video and location. The heart of every Phoenix shift.
12 months on a single charge.
12 months of protection on a single charge. Phoenix powers itself on and off to conserve battery, and a fifteen-minute top-up on the included Qi pad keeps it running.
12mths On a single charge. Powers itself on and off to conserve battery.
15min Full charge on the included Qi pad.
Maps to the acts your auditors quote in New Zealand.
Primary obligation
Health and Safety at Work Act 2015
New Zealand healthcare PCBUs are required to manage risks to worker health and safety under HSWA. WorkSafe NZ's guidance on lone working and violence in healthcare sets the response and documentation expectations Duress meets out of the box.
Also relevant
- WorkSafe NZ: Health and Safety in Healthcare guidance
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.