Safety for council workers.
Council staff absorb the public's frustration with decisions they did not make. That happens at the counter, on the phone, and at the front door of someone who has just received a notice.
What council and local government workers are actually up against
Public-facing counters, field inspections and enforcement visits where staff represent an unpopular decision, plus depot and field work outside normal hours.
- A customer service counter where a resident becomes abusive and staff cannot withdraw
- A field inspection or enforcement visit on private property, alone
- An early or late depot shift where the first or last person on site is by themselves
In the FY26 data, most confirmed emergencies were resolved with an operator on the line, without emergency services being needed. See the data ›
What we'd recommend
Match the tool to the risk. Most teams layer a monitored app with a wearable trigger so help arrives whether the worker presses, gestures, falls, or goes quiet.
Phoenix
A discreet button at the counter or in a pocket, pressed without signalling to the person in front of the officer.
See Phoenix ›Duress App
Check-ins and live location for staff moving between sites across a shift.
See Duress App ›Falcon
Live streaming for enforcement work, where an evidence record matters as much as the response.
See Falcon ›