Worn under a uniform or on a lanyard. Designed for environments where visible devices create tension.
Phoenix for healthcare in Australia.
Used by Silverchain, The Alfred, Baptistcare and the Royal Flying Doctor Service across Australian healthcare.
Used by Silverchain, The Alfred, Baptistcare and the Royal Flying Doctor Service across Australian healthcare.
Where Phoenix earns its place on a health shift.
Why Phoenix fits health teams in Australia.
Two-way audio to the Operations Centre through the paired phone. Operators listen, locate, and dispatch within seconds.
GPS outdoors. Wi-Fi and Bluetooth beacons indoors. Dispatch knows the floor, not just the address.
A doorstep visit, alone. One press on the lanyard reaches an operator, with location already on their screen.
Where Duress earns its place on a healthcare shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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App ›A nurse on a home visit at 9pm.
Single-handed visit, unfamiliar address, escalating client. One slide of the Duress App from a phone already in their pocket and a real operator is listening, locating, and dispatching. No second device to forget.
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Falcon ›Aged-care worker between shower rooms.
Falcon on the wrist. Fall-detection auto-escalates if a worker hits the floor and doesn't respond in 60 seconds. Code-grey workflow handled before the team's pager has finished its first cycle.
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Phoenix ›Outpatient clinic on a Friday afternoon.
Phoenix under the lanyard, hidden from view. Silent activation when a presenting patient becomes aggressive. No alarm sound to escalate the encounter, just a live operator on the line and a manager paged.
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Falcon ›Acute ward, code grey.
Falcon's beacon-level indoor positioning tells responders which bed, which side of the curtain, which floor. Not just "third floor north". Exact bay, exact room, before they're out of the lift.
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App ›Mental health crisis on a community visit.
Discreet activation, two-way voice from the device, the Operations Centre stays on the line while the worker walks to safety. Audio recorded for the incident report and clinical handover.
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PathfinderAudit, end of quarter.
Pathfinder produces the entire activation log: time, location, video, audio, operator notes, escalation chain. AHPRA-style auditability without anyone reconstructing the day from memory.
Safety that escalates itself.
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Team Alerts.
Request a colleague before you escalate to emergency services. Local help first, operators second.
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Check-in timers.
Scheduled safety timers escalate automatically to the Operations Centre if a user doesn't confirm.
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Emergency module.
One-press SOS with live audio, video and location. The heart of every Phoenix shift.
12 months on a single charge.
12 months of protection on a single charge. Phoenix powers itself on and off to conserve battery, and a fifteen-minute top-up on the included Qi pad keeps it running.
12mths On a single charge. Powers itself on and off to conserve battery.
15min Full charge on the included Qi pad.
Maps to the acts your auditors quote in Australia.
Primary obligation
Work Health and Safety Act 2011 (Cth) and state mirror legislation
Australian healthcare employers carry a primary duty of care under the Work Health and Safety Act. Safe Work Australia's Code of Practice on workplace violence and aggression sets out the controls regulators expect. Duress provides the audit trail, the response capability, and the documented controls these obligations require.
Also relevant
- Safe Work Australia: Workplace violence and aggression. Code of Practice
- Aged Care Quality and Safety Standards (for aged-care operators)
- State and territory workers compensation schemes
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.
Using the Duress system has given me more confidence to visit patients/clients in an outpatient setting, knowing that should an issue ever present itself, I have the best team behind me to intervene.
Dr Aroha Whiting Clinical Director · South Coast Private Hospital