Worn under a uniform or on a lanyard. Designed for environments where visible devices create tension.
Phoenix for not-for-profits & community services in Australia.
Used by Salvation Army, Uniting, the Australian Red Cross, Mentis Assist, ermha and Baptistcare across Australian community services.
Used by Salvation Army, Uniting, the Australian Red Cross, Mentis Assist, ermha and Baptistcare across Australian community services.
Where Phoenix earns its place on a nfps shift.
Why Phoenix fits nfps teams in Australia.
Two-way audio direct to the Operations Centre. Operators listen, locate, and dispatch within seconds.
GPS outdoors. Wi-Fi and Bluetooth beacons indoors. Dispatch knows the floor, not just the address.
Five-megapixel camera triggered on alert. Operators see what is happening, not just where.
Where Duress earns its place on a not-for-profits & community services shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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App ›An outreach worker on the street at 2am.
Duress App on the phone they already carry. Slide-to-alert, live audio to operators, manager paged in parallel. No second device to explain to the person they're trying to help.
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Phoenix ›A family support worker on a difficult home visit.
Phoenix on a breakaway lanyard, hidden from view. Silent activation when escalation rises. No alarm sound to inflame the room. Just a live operator and a manager already moving.
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App ›A mental-health responder at a crisis call-out.
Two-way voice from the Duress App keeps the Operations Centre on the line while the worker walks to safety. Audio recorded for clinical handover and the incident report your funder will want.
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Phoenix ›A disability-support worker between visits.
Phoenix in the pocket, Safety Timer set on the walk in. If they don't cancel, the alert routes automatically. No requirement to remember to check in if everything is fine, just a quiet check that everything is.
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App ›A volunteer on an emergency call-out.
Duress App provisioned per-licence. The volunteer downloads, signs in, they're covered. Issue a licence when they start their shift, release it when they're done. No device shipping for short-term volunteers.
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PathfinderQuarterly funder report, NDIS audit, board paper.
Pathfinder produces the activation log: time, worker, client (anonymised where required), audio, dispatch chain, outcome. Funder-grade evidence built from real activations, not retrospective notes.
Safety that escalates itself.
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Team Alerts.
Request a colleague before you escalate to triple zero. Local help first, operators second.
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Check-in timers.
Scheduled safety timers escalate automatically to the Operations Centre if a user doesn't confirm.
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Emergency module.
One-press SOS with live audio, video and location. The heart of every Phoenix shift.
12 months on a single charge.
12 months of protection on a single charge. Phoenix powers itself on and off to conserve battery, and a fifteen-minute top-up on the included Qi pad keeps it running.
12mths On a single charge. Powers itself on and off to conserve battery.
15min Full charge on the included Qi pad.
Maps to the acts your auditors quote in Australia.
Primary obligation
Work Health and Safety Act 2011 (Cth) and state mirror legislation
Australian NFP and community-services PCBUs carry the same WHS duty of care as any employer, with the additional sector-specific frameworks of the NDIS Practice Standards, Aged Care Quality and Safety Standards, and the National Principles for Child Safe Organisations. Duress provides the documented controls, the after-event log, and the auditable response chain each framework expects.
Also relevant
- NDIS Practice Standards (Workforce, Risk Management)
- Aged Care Quality and Safety Standards (where applicable)
- National Principles for Child Safe Organisations
- Safe Work Australia: Workplace violence and aggression. Code of Practice
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.
Duress has been an amazing investment in keeping our team safe.
Michelle Tran Program Manager · SensesWA