HD video with AAC audio, streamed live the moment you press the red button. Operators see what is happening, not just where.
Eagle for retail in Australia.
Used by McDonald's, Coles, Kmart, Officeworks, Super Retail Group and Bonds across Australian retail.
Used by McDonald's, Coles, Kmart, Officeworks, Super Retail Group and Bonds across Australian retail.
Where Eagle earns its place on a retail shift.
Why Eagle fits retail teams in Australia.
Every alert lands in our {{accredited}} 24/7 Operations Centre. Live video, live audio, live location. Under seven seconds.
4G LTE and Wi-Fi, SIM included. Locates to the floor with GPS and Bluetooth beacons - indoors, outdoors, on remote sites.
Where Duress earns its place on a retail shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
-
Phoenix ›A closer at 11pm, alone with the till.
Phoenix on a lanyard, hidden from the floor. One press without breaking eye contact and a real operator is listening, locating, and dispatching while the closer keeps the situation calm.
-
Falcon ›An aggressive incident on the shop floor.
Falcon on a supervisor's wrist captures live video to operators, audio for the incident report, and an exact in-store location accurate to the aisle. Insurance and police get a complete record, not staff recollection.
-
Falcon ›A new starter on day one.
Falcon Sharing Dock lets new and casual staff sign in to a shared device. Tap your name, you're covered for the shift. Tap the dock at the end, you're signed out. No device per person, no SIM activation overhead.
-
PathfinderQuarterly incident report to insurers.
Pathfinder produces the full activation log: time, store, employee, audio, video, dispatch, follow-up. Insurance and safety reports built from real data, not retrospective notes.
Safety that escalates itself.
-
Team Alerts.
Hit the yellow button to alert managers or the whole team - live GPS location built into every request.
-
Check-in timers.
Scheduled safety timers escalate automatically to the Operations Centre if a user doesn't confirm.
-
Fall detection.
Automatic fall detection with a 60-second check-in. Silent if you're OK, escalated if you're not.
-
Duress Comms.
Push-to-talk and voice control. Say a name to talk to anyone on the team, fully hands-free.
-
Emergency module.
One press streams live audio, video and location to police. The heart of every Eagle shift.
A battery built for the field.
Three plus days of continuous GPS tracking. USB-C top-up between deployments.
3+days Days of continuous GPS tracking on a single charge.
2hr USB-C or magnetic dock charges Eagle to 85%. Hot-swap battery keeps it running during charge.
Maps to the acts your auditors quote in Australia.
Primary obligation
Work Health and Safety Act 2011 (Cth) and state mirror legislation
Australian retailers carry a primary duty of care to protect workers from foreseeable workplace violence. Safe Work Australia identifies retail aggression as a recognised hazard requiring documented controls. Incident response, training, and post-event support. Duress provides the controls and the audit log a regulator will ask for.
Also relevant
- Safe Work Australia: Workplace violence and aggression. Code of Practice
- State and territory workers compensation schemes
- Australian Retailers Association: Worker safety guidance
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.
The Duress devices have been easy to integrate in daily operations, the team feel safer at work, we have seen incidents deescalated already, and the number of incidents has dropped across the board. 100%.
James Chen National Safety Manager · Coles
Other tools retail teams deploy.
Falcon
Watch-format wearable. Live streaming.
Learn morePhoenix
Credit-card sized. 12-month battery.
Learn moreOr step back to all retail safety, or see every device compared.