Safety for home care and support workers.
Aged-care and disability support workers do some of the most personal work there is, alone in clients' homes, sometimes with clients whose behaviour is unpredictable and sometimes simply far from anyone who could help. The NDIS and aged-care sectors both name worker safety as a duty, and in-home visits are where it's hardest to cover.
What home care and support workers are actually up against
Isolation and unpredictable in-home environments - a support worker alone with a client, often with challenging behaviours, sometimes in remote locations, across long or after-hours shifts.
- An in-home visit where a client's behaviour escalates and the worker needs help fast
- A missed check-in that means nobody knows a worker hasn't left a property
- A remote or evening visit where help is a long way off and the shift runs late
Community-sector organisations were the heaviest users of automatic protection in the FY26 data - a quarter of their alarms were raised by timers, check-ins or fall detection, because the work is exactly the kind where a worker may not be able to press anything. See the data ›
What we'd recommend
Match the tool to the risk. Most teams layer a monitored app with a wearable trigger so help arrives whether the worker presses, gestures, falls, or goes quiet.
Duress App
Automatic check-ins and per-visit safety timers that escalate on their own - so a silence raises the alarm, not just a button.
See Duress App ›Phoenix
A discreet card for workers who can't be seen carrying an obvious device in a client's home.
See Phoenix ›Eagle
A 4G device with indoor positioning for remote or larger-site work, where phone coverage or an exact location can't be assumed.
See Eagle ›