· Retail Risk (Retail Knowledge)
Exhibiting at Retail Risk New York 2026
Duress is exhibiting at Retail Risk New York on 5 November 2026. Visit us at booth 15.
News & insights
What we learn from the monitoring data, plus awards, media coverage, speaking appearances and company news. For media enquiries, visit our press page.
· WA Mining Conference & Exhibition (Prime Creative Media)
WA Mining Conference 2026 panel: The Human-Machine Partnership , Read the story
Trav Heaven joined a panel on workforce adaptation in an automated mine at the WA Mining Conference in Perth, alongside leaders from Hancock Iron Ore, Deloitte and the Lifting Equipment Engineers Association.
· Australian Technologies Competition
Growth Equity Winner, 2026 Australian Technologies Competition , Read the story
Winner, Growth Equity
Duress won the Growth Equity category at the 2026 Australian Technologies Competition, one of Australia's leading awards programs for technology companies. More than 240 companies applied, and the winners were announced at the national awards night in Sydney.
· Retail Risk (Retail Knowledge)
Retail Risk Melbourne 2026 round table: Before the First Punch
Trav Heaven led a round table at Retail Risk Melbourne 2026 at Crown Melbourne: "Before the First Punch: how AI is protecting retail workers before violence happens".
· Insights
One in six: the community worker's 9pm problem , Read the story
Between 9pm and midnight, 16.7% of community-sector duress activations are confirmed emergencies. A year of monitoring data on when outreach and support work actually turns dangerous.
· Insights
Retail's danger clock , Read the story
Retail is the largest source of duress activations in our monitoring data, and its risk has a schedule: evening trade and the hours after midnight confirm as real emergencies at more than double the morning rate.
· Insights
How people actually call for help , Read the story
Nearly half of duress alarms are a long button press. A tenth are a fall detected. The full breakdown of how 20,433 alarms were raised, and what it means for choosing a device.
· Insights
Two kinds of danger , Read the story
Retail workers press the button; government and community workers set timers. What a year of trigger data says about matching a safety system to the shape of the risk.
· Insights
What seven seconds actually buys , Read the story
A 7-second median operator pickup sounds like a marketing number. Here's what the distribution behind it looks like, and why the tail matters more than the median.
· Duress
State of Lone Worker Safety FY26 report published , Read the report
Duress published its first State of Lone Worker Safety report, sharing first-party data from 20,433 monitored duress activations in FY26. The median time to a live operator was seven seconds, and 94.2% of alerts were answered within 30 seconds.
· Insights
After hours is when alarms get real , Read the story
22% of duress activations happen between 6pm and 6am, but 34% of confirmed emergencies do. A year of monitoring-centre data on when lone workers actually need help.
· Insights
1 in 6 alarms was raised by nobody , Read the story
17.7% of duress activations in FY26 were automatic: fall detection, missed check-ins and expired safety timers firing when the worker couldn't press anything. What that means for how you design a safety system.
· Berg Insight
Named clear market leader in Australia by Berg Insight , Read the coverage (opens in a new tab)
Analyst recognition
Independent IoT analyst firm Berg Insight named Duress the clear market leader in Australia in the 5th edition of its Lone Worker Safety Solutions report, which covers Europe, North America, Australia and New Zealand.
· Malls & Stores of the Future Summit
Malls & Stores of the Future Summit 2026: Safer Frontlines in Real Time
Trav Heaven presented "Safer Frontlines in Real Time: Wearables, Live Video and 24/7 Monitoring for Retail and Shopping Centres" at the Malls & Stores of the Future Summit in Melbourne, on how shopping centres and multi-site retailers can coordinate a response from the shop floor to centre security.
· Malls & Stores of the Future Summit
Malls & Stores of the Future Summit 2026 panel: Safer Spaces
Trav Heaven joined a panel on smarter, more targeted security across the retail ecosystem at the Malls & Stores of the Future Summit in Melbourne, alongside leaders from Ultimate Security and icetana AI.
· Australian Fraud Awards (Retail Risk)
Retail Risk Rising Star of the Year (Non-Retailers), 2026 Australian Fraud Awards , Read the story
Winner, Chanel Kaczmarek
Chanel Kaczmarek from our Partnerships team won the Retail Risk Rising Star of the Year Award (Non-Retailers) at the 2026 Australian Fraud Awards in Sydney. The award recognises an individual's outstanding contribution to retail loss prevention and safety over the past year.
· Retail Risk (Retail Knowledge)
Retail Risk Sydney 2026: Securing staff safety in a high-risk world
Trav Heaven presented "Securing staff safety in a high-risk world" on the main stage at Retail Risk Sydney 2026, and led a round table on how to protect your people and prevent loss.
· HiNZ Digital Health Week NZ
HiNZ Digital Health Week 2025: AI on the Frontline
Trav Heaven presented "AI on the Frontline: Live Reporting and Real-Time Support for Health Workers at Risk" on the Innovation Stage at HiNZ Digital Health Week 2025 in Christchurch, where Duress NZ also exhibited.
· Talking HealthTech
Talking HealthTech at HiNZ 2025: keeping frontline health workers safe , Watch the interview (opens in a new tab)
At HiNZ Digital Health Week 2025 in Christchurch, Trav Heaven joined Peter Birch of Talking HealthTech to discuss the safety and wellbeing of frontline health workers across Aotearoa New Zealand.
· Workplace Health & Safety Show
How Duress Is Redefining Workplace Safety , Read the article (opens in a new tab)
The Workplace Health & Safety Show featured Duress's journey from the Halo ring to the Eagle body-worn camera, and its AI tools Live Reporting and SafeSense.
· Dynamic Business
Founder Friday: the founder solving workplace violence one wearable at a time , Read the article (opens in a new tab)
Dynamic Business profiled Trav Heaven in its Founder Friday series, tracing Duress from a domestic violence safety app built with Victoria Police through to the Falcon, Phoenix and Eagle wearables, Duress Live Reporting and SafeSense.
· Dynamic Business
The quiet store redesigns keeping retail workers safer from violence and theft , Read the article (opens in a new tab)
Trav Heaven spoke to Dynamic Business about how Australian retailers are redesigning stores and equipping frontline staff with wearable safety technology as weapon-related retail crime rises.
· Retail Risk (Retail Knowledge)
Retail Risk Melbourne 2025 round table: Balancing Safety with Service
Trav Heaven led a round table at Retail Risk Melbourne 2025 on balancing safety with service: how retailers can protect frontline workers without compromising the customer experience. Duress also exhibited at the conference.
· ECR Retail Loss
Most Impactful Innovation, ECR Retail Loss Innovation Challenge 2024 , About the challenge (opens in a new tab)
Winner, Most Impactful Innovation
Duress was one of three global winners of the 2024 ECR Retail Loss Innovation Challenge for retail risk, safety and security, and was named Most Impactful Innovation. Judges from more than 30 major retailers across the USA, Europe and Asia shortlisted 30 solutions from over 100 entries.
· Retail Risk Podcast (Retail Knowledge)
Retail Risk Podcast, episode 153: Trav Heaven
Trav Heaven joined host Paul Bessant on episode 153 of the Retail Risk Podcast, broadcast on 3 May 2024, to talk about founding Duress and its work on retail worker safety.
· Australian Fraud Awards (Retail Risk)
Retail Risk Best Newcomer, 2024 Australian Fraud Awards , About the awards (opens in a new tab)
Winner, Best Newcomer (Duress Falcon)
Duress Falcon won the Retail Risk Best Newcomer Award at the 2024 Australian Fraud Awards. The award recognises the most exciting new business or solution in risk and loss prevention launched in the previous two years.
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· Retail Risk (Retail Knowledge)
Retail Risk Sydney 2024 round table: reducing customer aggression
Trav Heaven led a round table at Retail Risk Sydney 2024 on how discretion, communication and escalation keep retail teams safe from customer aggression. Later that day, Duress Falcon won Best Newcomer at the Australian Fraud Awards.
· World Congress on Safety and Health at Work
Exhibiting at the XXIII World Congress on Safety and Health at Work , About the Congress (opens in a new tab)
Duress exhibited at the XXIII World Congress on Safety and Health at Work at ICC Sydney, the first time Australia has hosted the Congress, one of the world's largest gatherings of the occupational safety and health community.
· KPMG High Growth Ventures
National Finalist, 2023 KPMG Tech Innovator in Australia
National finalist
Duress was named one of five national finalists in the 2023 KPMG Tech Innovator in Australia, pitching to a panel of industry experts at the national final in Sydney.
· Retail Risk Podcast (Retail Knowledge)
Retail Risk Podcast with Paul Bessant , Listen to the episode (opens in a new tab)
Trav Heaven joined host Paul Bessant on the Retail Risk Podcast to talk about how Duress grew into a safety platform used by government departments, major retailers and national charities.
· Silverchain Group
Safety Deployment of the Year 2023, awarded by Silverchain Group
Safety Deployment of the Year (Duress Phoenix)
Duress Phoenix was awarded Safety Deployment of the Year 2023 by Silverchain Group.
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