Journey management
Journey management is the planned control of work-related travel: knowing who is travelling where, confirming safe arrival, and escalating automatically when a traveller cannot be contacted.
Born in mining and oil and gas, journey management has spread to any organisation whose people drive long distances for work: utilities crews, community nurses covering rural rounds, field service teams, council officers. The core discipline is simple - a journey has a plan, a start, checkpoints, and an end that somebody confirms.
Traditional journey management runs on paper forms and a supervisor's memory, and fails the same way manual check-ins fail: quietly. Modern implementations put the journey on the worker's device - a safety timer per leg, automatic escalation when a checkpoint passes unmet, and live location so a response goes to where the traveller actually is, not where the plan said they would be.
The after-hours data explains why this matters: the highest-risk hours for lone workers are precisely the hours when informal supervision is off duty. A journey that ends at 9pm needs a system, not a colleague who might notice in the morning.