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Fatigue management plan

Fatigue degrades judgement, reaction time and risk perception, and it compounds every other hazard on a site. Under the Work Health and Safety Act 2011, a PCBU must manage fatigue as a workplace risk, and rostering records are among the first things Safe Work Australia and your state WHS regulator examines after a fatigue-related incident. This plan sets the scheduling rules, the individual limits and the reporting process.

Who it's for: Operations and rostering managers for shift, night and on-call workforces in transport, utilities and healthcare.

Free to use and adapt · Last updated 2026-07-27 · No email required

Plan details

Workgroups covered e.g. drivers, control room, on-call fault crews, ward staff
Plan owner
Rostering system, and who controls exceptions
Date approved and review date

Fatigue risk factors

Tick every factor present in the covered workgroups. Each ticked item must be addressed by a rule in the next section or a recorded exception.

  • Shifts longer than 10 hours, or that regularly extend past rostered end
  • Breaks between shifts shorter than 10 hours (quick returns)
  • More than [number] consecutive night shifts
  • Rosters that rotate backwards (nights, then afternoons, then mornings)
  • On-call periods with a realistic prospect of overnight call-outs
  • Call-outs that follow a full shift or precede one
  • Long commutes on top of long shifts
  • Seasonal or emergency peaks that extend hours for weeks at a time
  • Second jobs or study loads known to affect rest
  • Safety-critical tasks (driving, live work, medication, machinery) performed late in long shifts

Scheduling rules

Set real numbers. The rules bind rostering; exceptions are approved individually and counted.

RuleStandardException requires
Maximum shift length[e.g. 12 hours including overtime]Approval by [role], recorded with reason
Minimum break between shifts[e.g. 10 hours door to door]Approval by [role]; no safety-critical tasks in the first 2 hours
Maximum consecutive night shifts[e.g. 4]Approval by [role], with extra rest days after
Rest after an overnight call-out[e.g. next shift start delayed until a minimum break is complete]Documented operational necessity
Maximum hours per fortnight[rostered plus overtime cap]Review by [role] before further overtime is offered

Individual fatigue management

  • Workers can report themselves or a colleague as fatigued without penalty, and everyone knows the phrase to use
  • A fatigued worker is reassigned from safety-critical tasks first; standing down is a supported decision, not a punishment
  • Supervisors are trained to spot fatigue signs: microsleeps, drifting attention, irritability, missed steps
  • A short fitness-for-duty conversation happens before safety-critical work after a call-out
  • Napping or rest facilities exist for overnight and on-call staff where practical
  • Travel after long shifts is considered: rest before driving, or alternative transport
  • Hours worked and sleep opportunity are standing fields on incident and near-miss reports
  • Workers with ongoing fatigue factors (new parents, second jobs, health conditions) can request roster adjustments confidentially

Monitoring and review

Rostering data is reviewed each [period] against the rules above: count breaches, quick returns and exception approvals, and treat a rising exception count as the plan failing, not flexibility working.

Any incident or near miss where the worker was beyond a scheduling rule, or had been awake more than [hours], is reviewed as a fatigue incident. Findings feed back into the rules table. The plan is reviewed annually and after any fatigue-related incident.

How to use it

Getting the most out of this template

  • Set real numbers in the rules table. A plan with the brackets left in is not a plan.
  • Give exception approval to a named role and count exceptions monthly. The count is your fatigue exposure metric.
  • Brief supervisors on the signs list. They see fatigue before the roster shows it.
  • Ask on-call workers what actually happens after a 3am call-out. The answer usually differs from the roster.

This template is general information, not legal advice. Requirements differ by jurisdiction and industry; check the guidance published by Safe Work Australia and your state WHS regulator and seek advice for your specific circumstances.

Questions

Frequently asked

Is fatigue really a WHS issue rather than a rostering preference?
Yes. Under the Work Health and Safety Act 2011, fatigue is a workplace hazard the PCBU must manage, because it degrades performance on exactly the tasks where errors hurt people. After a serious incident involving long hours, rosters and exception records are among the first documents Safe Work Australia and your state WHS regulator asks for.
What is a quick return and why does it matter?
A break between shifts too short for adequate sleep once travel and home life are subtracted, commonly anything under 10 or 11 hours. Repeated quick returns build a sleep debt that a single day off does not clear, and they are the easiest fatigue factor to design out of a roster.
How should on-call fatigue be handled?
Treat an overnight call-out as work, not an interruption to rest. The plan should set what happens to the next shift after a call-out: a delayed start, reassignment from safety-critical tasks, or a minimum break. Leaving it to the worker to volunteer their exhaustion does not work.

The template covers the paperwork. Duress covers the response.