Runs on the phone your team already carries. No extra device to issue, charge, or replace.
Duress App for healthcare in Australia.
Used by Silverchain, The Alfred, Baptistcare and the Royal Flying Doctor Service across Australian healthcare.
Used by Silverchain, The Alfred, Baptistcare and the Royal Flying Doctor Service across Australian healthcare.
Where Duress App earns its place on a health shift.
Why Duress App fits health teams in Australia.
Two-way audio direct to the Operations Centre. Operators listen, locate and dispatch within seconds.
Slide to send live location and audio to operators. Hard to misfire, fast under pressure.
Scheduled check-in prompts. If a user misses one, the Operations Centre is notified automatically.
Where Duress earns its place on a healthcare shift.
Each scenario maps to a Duress product and to an outcome we can show in the audit log.
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App ›A nurse on a home visit at 9pm.
Single-handed visit, unfamiliar address, escalating client. One slide of the Duress App from a phone already in their pocket and a real operator is listening, locating, and dispatching. No second device to forget.
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Falcon ›Aged-care worker between shower rooms.
Falcon on the wrist. Fall-detection auto-escalates if a worker hits the floor and doesn't respond in 60 seconds. Code-grey workflow handled before the team's pager has finished its first cycle.
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Phoenix ›Outpatient clinic on a Friday afternoon.
Phoenix under the lanyard, hidden from view. Silent activation when a presenting patient becomes aggressive. No alarm sound to escalate the encounter, just a live operator on the line and a manager paged.
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Falcon ›Acute ward, code grey.
Falcon's beacon-level indoor positioning tells responders which bed, which side of the curtain, which floor. Not just "third floor north". Exact bay, exact room, before they're out of the lift.
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App ›Mental health crisis on a community visit.
Discreet activation, two-way voice from the device, the Operations Centre stays on the line while the worker walks to safety. Audio recorded for the incident report and clinical handover.
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PathfinderAudit, end of quarter.
Pathfinder produces the entire activation log: time, location, video, audio, operator notes, escalation chain. AHPRA-style auditability without anyone reconstructing the day from memory.
Safety that escalates itself.
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Slide-to-alert.
Slide to send live location and audio to operators. Hard to misfire, fast under pressure.
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Safety Timer.
Start a countdown before a risky task. If it isn't cancelled, an alert is raised automatically.
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Check-in prompts.
Periodic check-in prompts. If a user misses one, the Operations Centre is notified.
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Medical ID.
Operators see medical conditions and emergency contacts at the moment of an alert. Stored in the app, never shared off-shift.
Designed to disappear into the background.
Less than 2% phone-battery impact in background mode. Safety timer and check-in keep working with the phone locked.
0devices Extra hardware to carry, charge, or lose.
<2% Phone battery impact in background mode, even with the safety timer running.
Maps to the acts your auditors quote in Australia.
Primary obligation
Work Health and Safety Act 2011 (Cth) and state mirror legislation
Australian healthcare employers carry a primary duty of care under the Work Health and Safety Act. Safe Work Australia's Code of Practice on workplace violence and aggression sets out the controls regulators expect. Duress provides the audit trail, the response capability, and the documented controls these obligations require.
Also relevant
- Safe Work Australia: Workplace violence and aggression. Code of Practice
- Aged Care Quality and Safety Standards (for aged-care operators)
- State and territory workers compensation schemes
The mapping above is current as of publication. Get the security pack for the full posture document your compliance team will ask for.
Using the Duress system has given me more confidence to visit patients/clients in an outpatient setting, knowing that should an issue ever present itself, I have the best team behind me to intervene.
Dr Aroha Whiting Clinical Director · South Coast Private Hospital